topic When there is an issue, i in Wireless

Client unable to ping the network

lenkasurat — Mon, 05 Jul 2021 09:14:31 GMT

Hello Experts !

Autonomous access point :- I have came across an issue where client is showing connected to SSID, even I can see the arp & IP obtained detail in the AP but unable to ping the client IP from the AP. ( happening for many clients, even some laptops work fine lan & internet both)

Even client is not able to ping any network devices.

Work out done :- assigned IP statically , arp cleared from AP, enabled / disable wifi card, reloaded AP, firewall disable done, removed the ssid & again configuring profile, drivers update & installing done.

Important is not happening in one laptop it, is happening in more than 30-40 users.

Thanks in advance!!

Basant Lenka

Which version of AP model

mohanak — Fri, 09 Jan 2015 14:31:14 GMT

Which version of AP model using?

Is this happening in a

Scott Fella — Fri, 09 Jan 2015 14:50:56 GMT

Is this happening in a perticular access point? Is the AP's connected to a trunk port and all the proper vlans being allowed? I would also try to isolate if it's an issue when the device is in the 2.4ghz vs the 5ghz.

-Scott

Thanks for the response Scott

lenkasurat — Fri, 09 Jan 2015 17:50:48 GMT

Thanks for the response Scott, the configuration is fine I, will say because I am testing it on all the AP and the laptops which works it works in all AP, which does not will not work in any AP.

I did not understand the meaning of is "isolate if it's an issue when the device is in the 2.4ghz vs the 5ghz. "

Thanks//

Basant Lenka

When there is an issue, i

Scott Fella — Fri, 09 Jan 2015 17:54:34 GMT

When there is an issue, i would check if the device is associated on the 2.4ghz or the 5ghz. I have seen issues with this in the past. Its just something to review.

-Scott