topic Re: Unknown errors on our 3802 APs in Wireless

Unknown errors on our 3802 APs

Clem58 — Mon, 05 Jul 2021 18:16:40 GMT

Hello,

Since a couple of days, we have these errors on every Flexconnect 3802I/E APs in one of our Sites.

Nov 8 14:46:01 kernel: [*11/08/2019 14:46:01.1748] chatter: bad mem_used: have 1520, claim 20597
Nov 8 14:46:01 kernel: [*11/08/2019 14:46:01.2340] chatter: bad mem_used: have 1520, claim 20597
Nov 8 14:46:01 kernel: [*11/08/2019 14:46:01.2491] chatter: bad mem_used: have 1520, claim 20597
Nov 8 14:46:01 kernel: [*11/08/2019 14:46:01.2591] chatter: bad mem_used: have 1520, claim 20597

Do you know which are these errors and what could be the cause ?

Thanks by advance.

Re: Unknown errors on our 3802 APs

Scott Fella — Fri, 08 Nov 2019 18:54:58 GMT

Did you upgrade and did you not have these messages prior? Open a TAC case for this so they can tell you what it is and means. Is this affecting user experience?

Re: Unknown errors on our 3802 APs

Leo Laohoo — Fri, 08 Nov 2019 23:58:40 GMT

What firmware is the controller running on?

Re: Unknown errors on our 3802 APs

Clem58 — Mon, 11 Nov 2019 08:06:16 GMT

The users are not impacted by these alerts, the wireless seems to work well.

We had an issue with our main Internet line, we had to switch to the backup one during a couple of hours, then revert to the main one.

Maybe it's this action that has created these alerts in the logs of every APs.

I just wanted to know what means this "chatter".

Our FW is 8.2.130.0, I know we have to upgrade. However rebooting the AP seems to clear these alerts.

Re: Unknown errors on our 3802 APs

Scott Fella — Mon, 11 Nov 2019 12:37:05 GMT

To be honest, the best way to know what these alerts mean is either to search and see if there is documentation on that specific alert or just open a tac case and they can provide the error description. If the error correlates with the outage, then that might be the case.