topic Re: certificate error in Wireless

certificate error

abinaya.2.r — Mon, 05 Jul 2021 15:51:27 GMT

Hi ,

I am having an issue where my guest users are getting an SSL certificate error message.

Based on the attachment, can anyone help whether we have a certificate in proper place?

Is there anything missing here? Or this is a right certificate?

Re: certificate error

johnd2310 — Fri, 13 Jul 2018 01:30:01 GMT

Hi,

The user is probably getting an error because the certificate is not trusted. You can install a public certificate or have the user create an exception for that certificate. Usually for public wifi, you want to use a public certificate from public CA trusted by most browsers

Thanks

John

Re: certificate error

abinaya.2.r — Fri, 13 Jul 2018 01:59:18 GMT

Thanks John,

But in the screenshot, the type shows as third party and valid till 2026.

Does it not mean that its already received from third party?

Re: certificate error

johnd2310 — Fri, 13 Jul 2018 02:21:08 GMT

Hi,

That certificate is an auto generated certificate by the controller and is not trusted by the "public". You will need a valid public certificate issued by a trusted entity.

Thanks

John

Re: certificate error

abinaya.2.r — Fri, 13 Jul 2018 02:28:45 GMT

If it is auto generated, will it not show the type as locally generated?

Here the type shows as 3rd party.

Re: certificate error

johnd2310 — Fri, 13 Jul 2018 03:00:06 GMT

Hi,

I think the issue is that the certificate is not trusted. If you look at the issuer name, you will see that it is Cisco and Cisco are not a trusted public CA. Try adding an exception for that certificate and see if you can connect

Thanks

John