topic Re: telephony-service load command 8821 missing in Wireless

telephony-service load command 8821 missing

leam2 — Mon, 05 Jul 2021 15:38:24 GMT

Hello,

(config)#telephony-service
(config-telephony)#load ?
  [...]
  7971       Cisco IP Phone 7971
  7975       Cisco IP Phone 7975
  7985       Cisco IP Phone 7985
  8941       Cisco IP Phone 8941
  8945       Cisco IP Phone 8945
  ata        ATA  phone emulation for analog phone

The phones I have are CP-8821 phones.

What am I supposed to do?

I need to run a command like:

(config-telephony)# load 7971 SCCP70.8-3-3S.loads

Re: telephony-service load command 8821 missing

patoberli — Wed, 16 May 2018 15:03:08 GMT

What is this for a product where you are trying to load the image?
I guess it's a callmanager? If yes, what version are you running?
You might need an update/patch to get the newer models supported.

Re: telephony-service load command 8821 missing

leam2 — Wed, 16 May 2018 16:39:49 GMT

Hello.

This is a 4331 ISR with CUCME.

Does the two commands below tell you more about the versions of the software running on it?

isr4331# show version
[...]
Cisco IOS XE Software, Version 03.16.04b.S - Extended Support Release
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S4b, RELEASE SOFTWARE (fc1)
[...]
System image file is "bootflash:isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin"
[...]

isr4331# show telephony-service

CONFIG (Version=10.5)
=====================
Version 10.5
[...]
Cisco Unified Communications Manager Express
[...]

Best regards.

Re: telephony-service load command 8821 missing

Rasika Nayanajith — Wed, 16 May 2018 20:40:57 GMT

As per below link, it supported in CUCM 10.5.2 & onward. Pls check your CUCM version is updated to it

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

HTH

Rasika

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Re: telephony-service load command 8821 missing

leam2 — Thu, 17 May 2018 07:58:31 GMT

Hello Rasika.

I cannot download https://software.cisco.com/download/home/285963825/type/282074299/release/10.5%25282.16134%2529

It says "Service contract required". "To Download this software, you must have a valid service contract associated to your Cisco.com profile."

What can I do? My hardware is brand new, I bought the 8821 phones along with the ISR4331.

Also it's CUCME that I have not CUCM...

Re: telephony-service load command 8821 missing

patoberli — Thu, 17 May 2018 07:59:24 GMT

Please contact your sales partner. You either haven't bought a support contract (Cisco Smartnet in some countries), or your sales partner forgot to enable your Cisco account with the new products.

Re: telephony-service load command 8821 missing

leam2 — Thu, 17 May 2018 11:00:10 GMT

Hello.

I can talk to my supplier but it would be really really helpful if someone could answer certainly the two questions below:

Can you confirm that the version of the CUCME that I have is 10.5 given the results of the command I sent in an earlier post?

isr4331# show telephony-service
CONFIG (Version=10.5)

Can I say that FOR SURE Cisco CP_8821 phones are not supported by the version of the CUCME that I have?

I really appreciate your help.

Re: telephony-service load command 8821 missing

patoberli — Thu, 17 May 2018 11:21:01 GMT

I haven't worked with the ISR, but I think you can login to the CUCME webinterface and there you should see the exact version. I think you should also see the file on the filesystem (dir command).