topic Re: ISE - Cannot cancel backup process in Wireless

ISE - Cannot cancel backup process

ruud.manders — Mon, 05 Jul 2021 13:54:48 GMT

Hi,

The backup process has stalled; Moving Backup file to the repository

There was a problem with the backup server during this process.

Now it doesn't proceed with the move.

Is there a way to cancel this operation?

Using the Cancel link is not allowed: Backup file is currently being transferred to the repository. Cancel is not permitted

Anyone who knows what to do?

Thanks in advance.

Regards,

Ruud

how do you solve it ?

csco11552159 — Fri, 21 Apr 2017 11:55:25 GMT

how do you solve it ?

i have same problem.

For anyone else that may have

__Beth__ — Mon, 17 Jul 2017 15:34:48 GMT

For anyone else that may have this issue, the only way I know how to resolve it is to reload ISE.

whats your version and patch

Ambuj M — Tue, 18 Jul 2017 12:10:03 GMT

whats your version and patch ? what protocol did you use for backup ?

I have seen something similar with scp with one of my customer.

Currently, 1.4 Patch 10. We

__Beth__ — Tue, 18 Jul 2017 13:26:21 GMT

Currently, 1.4 Patch 10. We use FTP. I also had it happen with 2.1, which was a miserable experience. So bad, we rolled back.

Re: Currently, 1.4 Patch 10. We

tgraham — Tue, 05 Sep 2017 10:52:01 GMT

I have found elsewhere in supportforums that performing a manual CLI backup will unhang a backup. I have not tried it though ... yet

https://supportforums.cisco.com/t5/security-and-network-management/ise-backup-process-hangs-in-cancelation/td-p/2713825

I have had problems with the op backup hanging. Also we have frequent failures of the config backup so we are hesitant to confound problems further by scheduling a ops backup.

Ver 2.1 patch 3

Re: Currently, 1.4 Patch 10. We

JamesW_au — Thu, 19 Oct 2017 04:54:17 GMT

I had the same problem with my deployment just now (ISE 2.1, patch 3). Can confirm that starting a backup from CLI (backup name repository respositoryname ise-config encryption-key encryptionkey) has put it back to normal.

Re: Currently, 1.4 Patch 10. We

tgraham — Tue, 07 Nov 2017 16:52:01 GMT

The CLI backup trick did not cancel the GUI backup. We are 2.1 Patch 3

We had to reload.

The message below is my CLI backup being cancelled because the GUI one was in progress.

ise/admin# backup GSS_ISE_CLI repo ********* ise-config encry plain *************

% Warning: Waiting up to 1200 seconds for APP_BACKUP to finish...

% Warning: Cannot continue backup as APP_BACKUP is running

% The backup is cancelled

ise/admin#

CSCvc28417

ISE back-up fails intermittently from CLI and GUI.

Re: Currently, 1.4 Patch 10. We

rick505d3 — Thu, 07 Dec 2017 22:58:13 GMT

Had the same issue on ISE 2.3 patch 1. Resolved starting backup for cfg and oper data from the CLI.

Thanks,

Rick.

Re: Currently, 1.4 Patch 10. We

noc — Mon, 08 Jan 2018 13:37:34 GMT

2.3 patch 1 for us startign from the CLI did the trick as well

Re: ISE - Cannot cancel backup process

rhuel.phils — Mon, 30 Apr 2018 03:06:04 GMT

I had this problem too. Can anyone confirm if Reload ISE is the only way to resolve this?

Thanks!

Re: ISE - Cannot cancel backup process

noc — Mon, 30 Apr 2018 08:21:39 GMT

Yes this is a bug in version 2.3 Patch 1. You can either reload or issue "Application stop ise"

This has been confirmed as fixed in Patch 2, which is the reason i had ours upgraded

Re: ISE - Cannot cancel backup process

sn3 — Mon, 04 Jun 2018 23:25:05 GMT

we are on v2.3 patch 3

issuing "application stop ise" results in the following:

Waiting up to 20 seconds for lock: APP_BACKUP APP_BACKUP to complete
Database is still locked by lock: APP_BACKUP APP_BACKUP. Aborting. Please try it later
% Error: Another ISE DB process (APP_BACKUP APP_BACKUP) is in progress, cannot perform Application Stop at this time

issuing "backup name repository respositoryname ise-config encryption-key encryptionkey" results in the following:

% Warning: Waiting up to 1200 seconds for APP_BACKUP to finish...

% Warning: Cannot continue backup as APP_BACKUP is running
% The backup is cancelled

at this point, planning to reload. for future reference though, any advice would be greatly appreciated. thanks!