topic Re: Cisco support and knowledge base... in Wireless https://community.cisco.com/t5/wireless/cisco-support-and-knowledge-base/m-p/918544#M189512 <HTML><HEAD></HEAD><BODY><P>I totally agree. Finding any support information on a product is painful</P></BODY></HTML> Tue, 30 Oct 2007 23:46:56 GMT rmawatson 2007-10-30T23:46:56Z Cisco support and knowledge base... https://community.cisco.com/t5/wireless/cisco-support-and-knowledge-base/m-p/918543#M189511 <P>Sucks. </P><P></P><P>Website support is so convoluted, it leaves one going round and round in circles. </P><P></P><P>Just trying to find out if my AP firmware needs updating or not is impossible. Then when I feel I'm getting close to finding the firmware, I'm given a choice of multiple Major releases (12.3JEB or 12.3JA), then IOS Release (12.3(8)JEB or 12.3(8)JEB1), then a Release Feature set. No explanations as to what all these numbers mean. PDF documentation tells the reader what the AP can do, but not how.</P><P></P><P></P><P>I tried to call Cisco and was told that my AP was an older model and that I could not get technical support without a service contract.</P><P></P><P>HORRIBLE, HORRIBLE!</P><P></P><P>Get bent Cisco!!</P> Sat, 03 Jul 2021 21:50:41 GMT https://community.cisco.com/t5/wireless/cisco-support-and-knowledge-base/m-p/918543#M189511 sinequanon 2021-07-03T21:50:41Z Re: Cisco support and knowledge base... https://community.cisco.com/t5/wireless/cisco-support-and-knowledge-base/m-p/918544#M189512 <HTML><HEAD></HEAD><BODY><P>I totally agree. Finding any support information on a product is painful</P></BODY></HTML> Tue, 30 Oct 2007 23:46:56 GMT https://community.cisco.com/t5/wireless/cisco-support-and-knowledge-base/m-p/918544#M189512 rmawatson 2007-10-30T23:46:56Z