topic Re: AP keeps disconnecting users in Wireless

AP keeps disconnecting users

nkosiedread10963 — Mon, 05 Jul 2021 19:45:31 GMT

Greetings all,

We have an AP that's keeps on disconnecting users, kindly assist on how to troubleshoot and remediate the problem.

Thanks

Re: AP keeps disconnecting users

Sandeep Choudhary — Thu, 05 Nov 2020 15:17:06 GMT

are you using WLC ?

whcih software version you are using ?

paste the output of these commands:

sh wlan <id>

debug client <mac address of client>

Regards

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Re: AP keeps disconnecting users

Mark Elsen — Thu, 05 Nov 2020 17:18:34 GMT

- Once you have a debug log for a particular client , use this tool to have it parsed and analyzed :

https://cway.cisco.com/tools/WirelessDebugAnalyzer/

Re: AP keeps disconnecting users

Leo Laohoo — Thu, 05 Nov 2020 22:14:40 GMT

What is the model of the AP?
What firmware is the WLC running on?

Re: AP keeps disconnecting users

Scott Fella — Fri, 06 Nov 2020 02:10:13 GMT

You need to provide more info to help you with this issue. What have you done as far as troubleshooting and any information you have discovered. Leo and Marce have provide some questions, but you need to provide more. What are you actually seeing, have you been able to reproduce the issue, what are users saying.