topic Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode in Wireless

Unable to Upgrade Aironet Access Point in Mobility Express Mode

Matt — Mon, 05 Jul 2021 18:08:24 GMT

Currently an 1815i of mine runs 8.5.140.0. It is a single AP in Mobility Express mode and I cannot upgrade it to 8.5.151.0. When I attempt to upgrade it I receive an error in the CLI:

"Transfer download start command NOT issued OR filetype NOT ap-image
Cannot ABORT Download!!"

I also see an error in the logs of the controller:

*TransferTask: Oct 13 11:05:06.490: %UPDATE-2-MOUNT_FAILED: updcode.c:14237 Failed to umount /mnt/images error:2 No such file or directory.

I have reset the AP twice using the mode button but the error continues. Anything else I should try?

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Haydn Andrews — Sun, 13 Oct 2019 21:31:23 GMT

Have you tried the upgrade via the webUI?

Have you ensured that the file you have is the ME image?

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Matt — Sun, 13 Oct 2019 21:40:13 GMT

I have tried using the web interface with HTTP, Cisco.com, and TFTP to no avail. I did make sure this is the correct ME image, not the LWAPP conversion image. The name for 1815i is ap1g5

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Haydn Andrews — Sun, 13 Oct 2019 22:16:56 GMT

did you try this image:

AIR-AP1815-K9-ME-8-5-151-0.zip

https://software.cisco.com/download/home/286306794/type/286289839/release/8.5.151.0

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Matt — Sun, 13 Oct 2019 22:50:49 GMT

Correct, and the hash of the ZIP file matches.

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Haydn Andrews — Sun, 13 Oct 2019 23:04:00 GMT

can you share a show version from the CLI of the AP

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Matt — Sun, 13 Oct 2019 23:43:22 GMT

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2019.10.13 19:41:28 =~=~=~=~=~=~=~=~=~=~=~=
show ver
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This product contains some software licensed under the
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"GNU General Public License, version 3" provided with
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This product contains some software licensed under the
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Cisco AP Software, (ap1g5), C1815, RELEASE SOFTWARE
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Sun Nov 25 05:46:50 PST 2018

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 36

AP uptime is 0 days, 4 hours, 32 minutes
Last reload time : Sun Oct 13 00:31:07 UTC 2019
Last reload reason : unknown

--More--

cisco AIR-AP1815I-B-K9 ARMv7 Processor rev 5 (v7l) with 1016204/541652K bytes of memory.
Processor board ID FCW2134N83P
AP Running Image : 8.5.140.0
Primary Boot Image : 8.5.140.0
Backup Boot Image : 8.5.131.0
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
1 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : 1fdd5a71aaea29d5ce69b095bba594c5
NSS FW version : not available

Base ethernet MAC Address : 70:70:8B:B5:84:60
Part Number : 0-0000-00
PCA Assembly Number : 074-105850-02
PCA Revision Number : 0
PCB Serial Number : FOC21334LV1
Top Assembly Part Number : 074-114244-02
Top Assembly Serial Number : FCW2134N83P
Top Revision Number : B0
Product/Model Number : AIR-AP1815I-B-K9

--More--

AP#

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Haydn Andrews — Sun, 13 Oct 2019 23:53:00 GMT

ok the AP is defiantly ME

Have you looked at this video on upgrading from the WebUI?

https://www.youtube.com/watch?v=X9GRWbsVAT4

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Matt — Mon, 14 Oct 2019 00:14:11 GMT

I have now, I should be doing both HTTP and TFTP transfer attempts correctly. Not sure if there's a bug with the current version but that's what it feels like.

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

patoberli — Mon, 14 Oct 2019 13:52:11 GMT

Please try with console again. Can you output all the steps you do and the messages you receive?

Re: Unable to Upgrade Aironet Access Point in Mobility Express Mode

Matt — Fri, 18 Oct 2019 20:15:01 GMT

All of a sudden TFTP started working... So transient bug I would have to guess, I haven't made any changes. Oh well.