topic Re: Trying to add 1815i to 2802i running Mobility Express in Wireless

Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Mon, 05 Jul 2021 15:53:32 GMT

I have a 2802i-B-K9 running mobility Express up and running just fine.

I am not trying to expand my coverage by adding a 1815i-B-K9 to a part of the office that has low coverage.

I can connect to the 2802i via the moble app, but I can't connect via a browser. The 2802i is being powered via PoE+ switch via the POE switch. The mgmt port on the 2802i is not connected to the PoE+ switch.

Please advise how I can add the 1815i to my network.

Thanks

Re: Trying to add 1815i to 2802i running Mobility Express

Masato Ueoka — Wed, 25 Jul 2018 05:18:47 GMT

The master AP facilitates transfer of image from TFTP to the new AP which is added.
Please refer this section to add new AP.

https://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-2/b_Mobility_Express_Deployment_guide/b_Mobility_Express_Deployment_guide_chapter_01010.html

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Wed, 25 Jul 2018 05:25:54 GMT

Am I supposed to connect to the master AP via a browser through the mgmt IP or the physical IP?

And am I supposed to have Ethernet connected to the mgmt port on the 2802i?

Re: Trying to add 1815i to 2802i running Mobility Express

Masato Ueoka — Wed, 25 Jul 2018 05:26:08 GMT

Even in mobility express, please use management IP address like WLC.

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Wed, 25 Jul 2018 05:29:03 GMT

WLC ?

Does there need to be a connection to the mgmt port ?

Re: Trying to add 1815i to 2802i running Mobility Express

Masato Ueoka — Wed, 25 Jul 2018 05:30:09 GMT

sorry WLC = Cisco wireless lan controller

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Wed, 25 Jul 2018 05:34:52 GMT

So I went with Mobility Express so I wouldn't have to buy a Wireless LAN Controller to control my AP's

I was under the impression I could manage all my Cisco AP's running Mobility Express via browser configuration.

Is there not the ability to manage and add AP's to my network without having a dedicated Wireless Lan Controller?

Re: Trying to add 1815i to 2802i running Mobility Express

Masato Ueoka — Wed, 25 Jul 2018 05:37:54 GMT

AP2802 has 2 ethernet ports
You should connect POE port to your Switch that port has management IP address to access mobility express GUI.

If you want to access CLI , you should use Cisco console cable and connect to mgmt port ( serial console port).

Re: Trying to add 1815i to 2802i running Mobility Express

Haydn Andrews — Wed, 25 Jul 2018 05:48:03 GMT

Hi Doug,

As long as all your APs are in the same layer 2 broadcast domain and the management traffic is not tagged yes you can manage the APs via the web browser using the Mobility Express controller built into the 2802i.

Have you followed the setup of the Mobility Express Controller guide located here:

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/83/user_guide/b_ME_User_Guide_83/b_ME_User_Guide_83_chapter_01000.html

The guide has how to initially setup the Mobility Express Controller to allow APs to register to it, it also has steps on how to get the APs to associate with the Mobility Express Controller.

Are you trying to register a 1815i to the Mobility Express Controller? That model AP is not listed as a supported Subordinate AP for Mobility Express so it might not be able to register to it.

Take a look at https://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-2/b_Mobility_Express_Deployment_guide/b_Mobility_Express_Deployment_guide_chapter_01.html under supported APs the 1815i is not listed:

Access Points supported as Subordinate APs	Supported Model Numbers
Cisco Aironet 700i Series	· AIR-CAP702I- x-K9
Cisco Aironet 700w Series	· AIR-CAP702W- x-K9
Cisco Aironet 1600 Series	· AIR-CAP1602I-x-K9 · AIR-CAP1602E-x-K9
Cisco Aironet 1700 Series	· AIR-CAP1702I- x-K9
Cisco Aironet 1800 Series	· AIR-AP1832I-x-K9C · AIR-AP1852I-x-K9C · AIR-AP1852E-x-K9C
Cisco Aironet 2600 Series	· AIR-CAP2602I-x-K9 · AIR-CAP2602E-x-K9
Cisco Aironet 2700 Series	· AIR-CAP2702I-x-K9 · AIR-CAP2702E-x-K9
Cisco Aironet 3600 Series	· AIR-CAP3602I-x-K9 · AIR-CAP3602E-x-K9
Cisco Aironet 3700 Series	· AIR-CAP3702I-x-K9 · AIR-CAP3702E-x-K9

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Wed, 25 Jul 2018 05:59:06 GMT

Haydn,

THANK YOU SO MUCH for the information. I think you may have solved my problem.

I was trying to add the 1815i as a subordinate AP, but I see that I won't be able to do that.

Is there a list of subordinate AP's that I can add to my 2802i?

Also, I was able to connect via browser to my 2802i. I tried another computer that wasn't as locked down as my main one, and I was able to connect.

Thanks

Doug

Re: Trying to add 1815i to 2802i running Mobility Express

Haydn Andrews — Wed, 25 Jul 2018 06:03:17 GMT

The only list I have seen is the one on this page:

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/83/user_guide/b_ME_User_Guide_83/about_mob_exp.html

I'm guessing new models that support it might be listed under their own datasheet, or the release notes for the Mobility Express Code.

If you happen to have/ know a Cisco SE they might be able to get a more definitive list.

Re: Trying to add 1815i to 2802i running Mobility Express

Haydn Andrews — Wed, 25 Jul 2018 06:04:02 GMT

The only list I have seen is the one on this page:

ME User Guide

I'm guessing new models that support it might be listed under their own datasheet, or the release notes for the Mobility Express Code.

If you happen to have/ know a Cisco SE they might be able to get a more definitive list.

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Fri, 27 Jul 2018 06:10:37 GMT

So after doing more investigating, I see that the 1815i CAN be a subordinate Access Point to the 2802i, per the chart on page 3 of the Mobility Express Deployment Guide.

https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-6/b_cisco_mobility_express_8_6.pdf

Can someone please confirm this is accurate....

THanks

Doug

Re: Trying to add 1815i to 2802i running Mobility Express

Haydn Andrews — Fri, 27 Jul 2018 06:18:16 GMT

Hi Doug,

What version are you running on the Mobility Express Controller?
Looks like the 1815I was only added in 8.4 or later code.

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Fri, 27 Jul 2018 06:20:06 GMT

HI Haydn,

Thanks again for your help. I am running 8.4.100.0 on my 2802i

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Fri, 27 Jul 2018 19:26:14 GMT

Is it possible to download AP images WITHOUT a Cisco support contract?

I just bought my 2802i, its still under waranty, but it seems in order to download the firmware that has the list of AP images to give me the functionality to be able to join other AP's to my network, I have to have a Cisco Support Contract.

Please advise.....

Re: Trying to add 1815i to 2802i running Mobility Express

patoberli — Mon, 30 Jul 2018 08:43:01 GMT

Evil software release (8.4.x). Upgrade to latest 8.5.135.0 and your 1815 should be able to connect. Don't go (yet) for 8.6.
See here for the 8.5 compatibility notes:
https://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-5/b_cisco_mobility_express_8_5/b_cisco_mobility_express_8_5_chapter_00.html
Yes you need a Smartnet contract for software updates, or ask uncle google for the filename. Compare the md5 sum though.
An alternative is to ask for the update because of security updates, read the section "Customers without service contract" here: https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20180502-wlc-ip

Re: Trying to add 1815i to 2802i running Mobility Express

Haydn Andrews — Mon, 30 Jul 2018 22:02:00 GMT

Hi Doug,

In order to download software from Cisco you need a service contract or Smartnet.

You might also be able to go back to the re-seller and ask if they can provide the software.

If neither of these work, you might be able to contact TAC and request a software upgrade if there is a Cisco Security Advisory released for the version of code you are running.

I would recommend having a show version and the serial number ready for when you log it

Re: Trying to add 1815i to 2802i running Mobility Express

Doug Williams — Sun, 05 Aug 2018 03:58:10 GMT

Haydn,

Unfortunately, you are correct. I am BEYOND dissapointed in Cisco to find this information out. To gain BASIC MULTI AP ADD CAPABILITY I HAVE TO HAVE AN ACTIVE CISCO SUPPORT CONTRACT!!!!!!

THIS IS RIDICULOUS!!!!!!!!!!

If I would have know this, I would have made other buying decisions prior to investing so much in Cisco AP's.

Luckily, I got in contact with an amazing Cisco Support rep, who also agreed that this was egregious and provided me the updated firmware to 8.5. Needless to say I am going to cling to this code for dear life.

Dear Cisco,

If your listening, and your CARE about about the SMB community.............this has to change!!!!!!!!!!!!!!! We can't afford to carry costly Cisco support contracts just to ADD ANOTHER AP TO OUR NETWORK......

If this continues, this will be the LAST Cisco AP I buy...............Hello Ubiquiti !!!!