topic Re: 2802AP join issue in Wireless

2802AP join issue

ittechk4u1 — Mon, 05 Jul 2021 18:40:00 GMT

Hello Experts,

I having issue with one AP, whcih is not joing to WLC (version 8.5.151.0), rest more then 30 APs are joined.

Here are logs from AP:

Discovery response from MWAR ''running version 0.0.0.0 is rejected.
Failed to decode discovery response.
CAPWAP SM handler: Failed to process message type 2 state 2.
Failed to handle capwap control message from controller - status 4

Thanks in advance

Re: 2802AP join issue

Sandeep Choudhary — Fri, 07 Feb 2020 11:37:42 GMT

Paste the output of these commands:

sh syinfo from WLC

show time form WLC

Is AP getting enough power ? (either via PoE or power injector)

Regards

Dont forget to rate helpful posts

Re: 2802AP join issue

ittechk4u1 — Fri, 07 Feb 2020 11:48:52 GMT

Here are the output:

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.151.0
RTOS Version..................................... 8.5.151.0
Bootloader Version............................... 8.3.15.177
Emergency Image Version.......................... 8.3.143.0

OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... WLC1
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2170
Redundancy Mode.................................. SSO
IP Address....................................... 192.168.80.1
IPv6 Address..................................... ::
System Up Time................................... 0 days 13 hrs 35 mins 43 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... FR - France
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +23 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 5
Number of Active Clients......................... 64

OUI Classification Failure Count................. 294

Memory Current Usage............................. 9
Memory Average Usage............................. 9
CPU Current Usage................................ 0
CPU Average Usage................................ 0

Flash Type....................................... Compact Flash Card
Flash Size....................................... 1073741824
Burned-in MAC Address............................
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 1500
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

(WLC1) >show time

Time............................................. Fri Feb 7 12:45:18 2020

Thanks

Re: 2802AP join issue

Sandeep Choudhary — Fri, 07 Feb 2020 11:52:15 GMT

Country code and software version are ok.

How about the power ? Is it getting enough power or ?

Re: 2802AP join issue

ittechk4u1 — Fri, 07 Feb 2020 11:56:21 GMT

We are using PoE and AP is getting full power (26.1W )

Re: 2802AP join issue

Sandeep Choudhary — Fri, 07 Feb 2020 11:59:58 GMT

Ok then it must be buggy CSCvf71074/CSCvh85082.

Raise a TAC case and ask about the solution or RMAed it.

Regards

Dont forget to rate helpful posts

Re: 2802AP join issue

ittechk4u1 — Fri, 07 Feb 2020 12:07:40 GMT

Ok i will check with my supplier. Thanks

Re: 2802AP join issue

Scott Fella — Fri, 07 Feb 2020 12:41:26 GMT

Try to search the error and look at what others have had to do. There are bugs related to that specific error you posted. This is just one.

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvf71074