topic Cisco Prime website doesn't load in Wireless

Cisco Prime website doesn't load

Andrew White — Mon, 05 Jul 2021 19:49:07 GMT

Hello,

Our Cisco Prime doesn't want to load it's webpage today, has anyone experienced this before?

I will be de-commissioning it at some point as we have another Prime server, but I need to get the floor plans off it. I can SSH to it though, so I'm not sure I can use WinSCP to grab the files that way?

Thanks

Re: Cisco Prime website doesn't load

balaji.bandi — Mon, 23 Nov 2020 12:22:52 GMT

Go to command level and post - ncs status output

Re: Cisco Prime website doesn't load

Andrew White — Mon, 23 Nov 2020 13:06:11 GMT

Here you go

Re: Cisco Prime website doesn't load

balaji.bandi — Tue, 24 Nov 2020 08:04:28 GMT

Couple of steps i follow here :

1. check the disk space ( do you have any disk space). (# show disks)

2. clear any space issue and restart the NCS

3. reboot the kit also help

follow below thread :

https://community.cisco.com/t5/network-management/cisco-prime-not-working/td-p/4016031

Re: Cisco Prime website doesn't load

Scott Fella — Mon, 23 Nov 2020 16:20:28 GMT

Well…. Take a look at the show application status ncs and make sure everything is running. There are threads you can search for and get ideas of what you can do. At times, if Prime fails to start, you would need to rebuild it. If you have a backup, then that helps as you can spin up another VM and restore to that just so you can export the data you need.

Re: Cisco Prime website doesn't load

Leo Laohoo — Mon, 23 Nov 2020 22:16:05 GMT

Reboot the box.

This is a normal behaviour of PI.

Re: Cisco Prime website doesn't load

Andrew White — Wed, 25 Nov 2020 08:59:36 GMT

I did have a space issue:

Think you are right on the space front

Internal filesystems:
warning - /opt is 100% used (451606972 of 475776080)

So I did an ncs stop and ncs cleanup and ncs start, but I still can't get the page to load.

This is what I see:

ncs status

Exception in thread "main" java.util.NoSuchElementException
at java.util.Scanner.throwFor(Scanner.java:862)
at java.util.Scanner.next(Scanner.java:1371)
at com.cisco.common.ha.config.HighAvailabilityConfig.parseXmlFile(HighAvailabilityConfig.java:232)
at com.cisco.common.ha.config.HighAvailabilityConfig.parseXmlFile(HighAvailabilityConfig.java:214)
at com.cisco.common.ha.config.HighAvailabilityConfig.<init>(HighAvailabilityConfig.java:194)
at com.cisco.common.ha.config.HighAvailabilityConfig.getInstance(HighAvailabilityConfig.java:203)
at com.cisco.packaging.HMAdmin.initHealthMonitorApi(HMAdmin.java:409)
at com.cisco.packaging.HMAdmin.hmServerStatus(HMAdmin.java:302)
at com.cisco.packaging.HMAdmin.status(HMAdmin.java:172)
at com.cisco.packaging.WCSAdmin.status(WCSAdmin.java:1074)
at com.cisco.packaging.WCSAdmin.status(WCSAdmin.java:1047)
at com.cisco.packaging.WCSAdmin.runMain(WCSAdmin.java:319)
at com.cisco.packaging.WCSAdmin.main(WCSAdmin.java:1514)
SAM Daemon is stopped.
DA Daemon is stopped.

Re: Cisco Prime website doesn't load

Mark Elsen — Wed, 25 Nov 2020 10:33:33 GMT

/opt is 100% used - You need to tackle that (first).

Re: Cisco Prime website doesn't load

balaji.bandi — Wed, 25 Nov 2020 11:44:42 GMT

warning - /opt is 100% used (451606972 of 475776080)

this your problem, make some space like moving Logs or any other resources should fix the issue.

Re: Cisco Prime website doesn't load

Andrew White — Wed, 25 Nov 2020 12:50:52 GMT

Now shows:

show disks

disk: 1% used (188404 of 91826232)
temp. space 2% used (35896 of 2031952)

Internal filesystems:
all internal filesystems have sufficient free space

ncs status

web page does load and i've tried a reboot

Re: Cisco Prime website doesn't load

Mark Elsen — Wed, 25 Nov 2020 13:54:56 GMT

>web page does load and i've tried a reboot

A bit confusing as to whether the issue has been resolved or not. Anyway check /opt -> specific , and or it may not be full.

Re: Cisco Prime website doesn't load

balaji.bandi — Wed, 25 Nov 2020 19:36:41 GMT

Suggest to shutdown the Box - wait for 5min, before you turn the box on

Turn the box on give 30min time to settle down. and cehck if this has still issue

may be bug :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy39464/?rfs=iqvred

what is the content of the below file :

cat /opt/CSCOlumos/conf/rfm/classes/com/cisco/common/ha/config/haSettings.xml

if this is an empty copy if you have a backup file to location and test.