topic Re: Some android endpoint cannot authenticate to wlan network in Wireless

Some android endpoint cannot authenticate to wlan network

Torken — Mon, 05 Jul 2021 20:08:57 GMT

Hello,

I setted up a new wifi network with 7 cisco ap 9115AX, and an embedded wireless controller. It seems to work correctly for laptop but some android devices cannot connect to the wifi. When I select the SSID on the Android phone I enter the secret key, it try to connect and fail (I think, it fail before dhcp process).

I don't know how to troubleshoot this problem. I don't know how to see 802.11 logging. When I try to establish a SSH connection on a specific AP with putty, the terminal remains empty without error message.

EWC/AP version : 16.12.04a

WLAN's security : WPA2 PSK AES

I am a begginer in wireless technologies, please can you help me?

Thanks a lot

Re: Some android endpoint cannot authenticate to wlan network

Mark Elsen — Mon, 01 Feb 2021 15:52:33 GMT

>I don't know how to see 802.11 logging.

- What kind of authentication servers and or solutions are you using ?

Re: Some android endpoint cannot authenticate to wlan network

Leo Laohoo — Mon, 01 Feb 2021 22:07:29 GMT

Are these Android 10?

Re: Some android endpoint cannot authenticate to wlan network

Torken — Tue, 02 Feb 2021 07:21:12 GMT

Hello Marce,

I don't have any authentication server, it is a simple WPA2 PSK/AES layer2 security.

Re: Some android endpoint cannot authenticate to wlan network

Torken — Tue, 02 Feb 2021 07:22:04 GMT

Hello Leo,

Yes I am using android 10

Re: Some android endpoint cannot authenticate to wlan network

Leo Laohoo — Tue, 02 Feb 2021 07:27:31 GMT

CSCvu24770

Re: Some android endpoint cannot authenticate to wlan network

Torken — Tue, 02 Feb 2021 07:41:29 GMT

It is very embarrassing, what can I do to solve this problem? The wlan network must work with all devices... I must not configure an open SSID

I don't have Cisco Aironet 1850 series but catalyst 9100

Re: Some android endpoint cannot authenticate to wlan network

JPavonM — Tue, 02 Feb 2021 12:00:11 GMT

Try to adapt your configuration to this on the WLAN:

wlan <Your_WLAN_Profile> <WLAN_Id> <SSID>
no device-analytics
security ft
security wpa akm ft psk

Re: Some android endpoint cannot authenticate to wlan network

Torken — Tue, 02 Feb 2021 13:04:28 GMT

Thanks Jesus, you are a god

Have a nice day

Re: Some android endpoint cannot authenticate to wlan network

stayd — Wed, 15 Jun 2022 09:10:01 GMT

Okay Torken,

and did it help you ?