topic Re: Users joined to wrong access point in Wireless

Users joined to wrong access point

hfaisca — Mon, 05 Jul 2021 20:05:00 GMT

Hello,

I need some help for a problem, what is happening is that when users try to authenticate themselves on the corporate network (dot1x), they will associate to the AP farther (35 meters), instead of the closest AP that is 5 meters away.
Different checks have already been carried out, such as:
- We disconnected the AP further away and customers no longer see WiFi, corporate and guest networks.
- Checked if APs are all in the same AP and flexconnect Group.
- At the switching level, if there was a loop or flap or errors in the interface, we did not verify any error at logs.

- This controller provides WiFi to other branches and there are no similar problems on other sites.

Attached is the logs taken from a user.

I would appreciate your help.

Re: Users joined to wrong access point

Scott Fella — Fri, 02 Apr 2021 04:16:27 GMT

Well it seems like the near ap isn’t working. If any device can’t see the ssid from that ap on either 2.4ghz or 5ghz and the configuration is good, then swap out that ap or reset it.

Re: Users joined to wrong access point

hfaisca — Fri, 02 Apr 2021 05:28:59 GMT

Thanks for your suggestion. I'll try it, return feedback as soon as possible.

Re: Users joined to wrong access point

Leo Laohoo — Sat, 03 Apr 2021 11:29:18 GMT

@hfaisca wrote:

We disconnected the AP further away and customers no longer see WiFi

Is the "closest" AP in the same AP Group as the furthest one?

Re: Users joined to wrong access point

hfaisca — Sat, 03 Apr 2021 22:18:28 GMT

yes it is.

Re: Users joined to wrong access point

Leo Laohoo — Sun, 04 Apr 2021 00:53:54 GMT

Is the AP radio enabled?