topic Re: AP error in Wireless

AP error

Anjana A — Mon, 05 Jul 2021 20:11:44 GMT

Hi Team,

Tried accessing console of new 4800 AP but not able to login .These are brand new access points.

wired0 emac 0: link up
wired0: link up
wired0: started
Waiting for preferred uplink IP configuration
Waiting for preferred uplink IP configuration
Waiting for preferred uplink IP configuration
Resetting wired0 and[03/01/2021 00:02:46.7700] wired0: stopped
restart DHCP client

Regards,

Anjana

Re: AP error

balaji.bandi — Wed, 21 Apr 2021 10:20:04 GMT

May be worth try Factory reset : ( or also post complete boot process ?)

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/4800/quick/guide/ap4800getstart.html

Re: AP error

Leo Laohoo — Wed, 21 Apr 2021 12:17:36 GMT

@Anjana A wrote:

Waiting for preferred uplink IP configuration

The AP is running CAPWAP image.
Are you planning to use the AP as a WLC?

Re: AP error

Anjana A — Wed, 21 Apr 2021 13:00:10 GMT

We are trying to associate this AP with wlc.

Regards,

Anjana

Re: AP error

Leo Laohoo — Wed, 21 Apr 2021 23:19:48 GMT

@Anjana A wrote:

We are trying to associate this AP with wlc.

Post the complete output for the following commands:

WLC: sh sysinfo
WLC: sh time
AP: sh version
AP: sh ip interface brief
AP: sh capwap client rcb

Re: AP error

Anjana A — Thu, 22 Apr 2021 05:43:40 GMT

The main problem is the above given message keeps on loading. we are not getting the log in prompt.

Regards,

Anjana.

Re: AP error

Leo Laohoo — Thu, 22 Apr 2021 06:21:41 GMT

@Anjana A wrote:

The main problem is the above given message keeps on loading. we are not getting the log in prompt.

I cannot fix the "main problem" if I do not see the complete output I have requested.

Re: AP error

Anjana A — Thu, 22 Apr 2021 09:43:42 GMT

the main problem is the usb serial converter.

Once after changing the laptop we are getting login prompt.

Re: AP error

Rich R — Thu, 22 Apr 2021 13:15:53 GMT

That's what I was going to say - some USB-serial cables (and depends on driver too) don't work well with some APs so when you have that problem change to a different brand of cable, update driver or like you did another PC.

And use DHCP with option 43 so that you don't need to console into your AP to get it configured! You'll save yourself a lot of time, effort and hassle.