topic C9130AXI GUI Software Management access problem in Wireless

C9130AXI GUI Software Management access problem

hertlcrs — Thu, 22 Jul 2021 12:08:40 GMT

Hi all,

I have running Cisco Embedded Wireless Controller on Catalyst Access Points C9130AXI (17.5.1).

The problem is that I can access the Web GU Software Management, but the page is grayed out and the "Cisco gyroscope" spins and nothing happens!

Have also restarted several times, reseted the config and used different browsers!
Does anyone here have an idea?

Thanks and best Regards

Carsten

Re: C9130AXI GUI Software Management access problem

balaji.bandi — Thu, 22 Jul 2021 12:17:58 GMT

use IE or different browser and test it ?

Re: C9130AXI GUI Software Management access problem

hertlcrs — Thu, 22 Jul 2021 12:35:51 GMT

Thanks for your help, but as I mentioned in the post, I used different browsers, but this does not solve the issue

Re: C9130AXI GUI Software Management access problem

Arshad Safrulla — Thu, 22 Jul 2021 12:45:07 GMT

I would definitely try reimagining the AP. Any specific reason to run 17.5.1, I have few running 17.3.X working solid in small branches.

Login to the CLI of the AP and check the CPU and memory utilization, also monitor the logs to see whether it can reveal some info which can be helpful for troubleshooting, or seek for TAC help.

Re: C9130AXI GUI Software Management access problem

balaji.bandi — Thu, 22 Jul 2021 13:05:43 GMT

may be i have over looked, is this come with 17.5.X (or shipped by default ) - can you downgrade and test it ?

Also worth looking verison of browser here :

https://www.cisco.com/c/en/us/td/docs/wireless/controller/ewc/17-5/rel-notes/ewc-rn-17-5-x.html#id_128885

Re: C9130AXI GUI Software Management access problem

hertlcrs — Thu, 22 Jul 2021 13:44:54 GMT

no the Access Point was not shipped with 17.5.1. I had before also other old versions installed.

The issue occured also with the 17.3.1, thats why i tried the 17.5.1

One day the problem occurred, and I do not know why!

Re: C9130AXI GUI Software Management access problem

hertlcrs — Thu, 22 Jul 2021 13:47:36 GMT

I will downgrade to 17.3.4 and try again

Re: C9130AXI GUI Software Management access problem

Rich R — Thu, 22 Jul 2021 15:06:06 GMT

what actually solved the problem?

Did you try private browser window (Cisco products are a mess with cookies so many only work correctly in private browser window)?

Does your user have priv level 15?

aaa authorization is not supported by GUI so don't try to use it.

Re: C9130AXI GUI Software Management access problem

hertlcrs — Thu, 22 Jul 2021 17:25:29 GMT

the problem ist not solved!

yes my user have priv 15

see here:

username mgmtuser privilege 15 secret 9 $9$1l.I2lEM3lIG3k$hQCg0wpy3vV0pmU9pGUDs/G7mweqah9.gKn8Iwgbeqc

Any other ideas?

Now I would like to downgrade with the CLI to 17.3.1, when I execute the command:
"install add profile default"

the following failure message appears:

"FAILED: install_add : Default profile addition failed due to no response from wireless side"

Also here some ideas for me?

Re: C9130AXI GUI Software Management access problem

hertlcrs — Fri, 23 Jul 2021 11:08:05 GMT

Solved!

I found the issue!

An AP2802I with an corrupt config caused the issue!

Thanks and best Regards

Carsten