topic 9120AXI not join controller 8540 in Wireless

9120AXI not join controller 8540

mykhuzaimi — Thu, 02 Sep 2021 07:47:04 GMT

Software Version: 8.10.151.0 (WLC8540)
AP 9120AXI-x
AIR-PWRINJ6=

on switch: that ap get ip address but not join controller. the version ap open box ap1g7-k9w8 8.10.130.0

other AP 9115axi can join

Re: 9120AXI not join controller 8540

Leo Laohoo — Thu, 02 Sep 2021 07:49:38 GMT

Post the complete output to the following commands:

WLC: sh sysinfo
WLC: sh time
AP: sh version
AP: sh ip interface brief
Console into the AP and reboot the AP. Post the entire boot-up process.

Re: 9120AXI not join controller 8540

Mark Elsen — Thu, 02 Sep 2021 07:54:08 GMT

- Check the controller logs when this AP tries to join, also reboot the AP , check the logs just after boot (show logging) , you may get additional info's

Re: 9120AXI not join controller 8540

Scott Fella — Thu, 02 Sep 2021 14:59:35 GMT

Make sure you post more information that can help us understand the issue. Since you have other 91x0 access points joined, there should be no issue with the controller. Might be the image on the ap, but you would have to post that info like what Leo and Marce stated.

Re: 9120AXI not join controller 8540

mykhuzaimi — Fri, 03 Sep 2021 06:23:48 GMT

problem was solved by Vendor Class Identifier (VCI) DHCP.