topic Re: WLC 9800 AP not broadcasting SSID in Wireless

WLC 9800 AP not broadcasting SSID

piotrPaszk — Mon, 05 Jul 2021 17:48:09 GMT

Hello,

I have assigned tags to my AP, it is registered and admin status is Enabled. The radioes had admin Enabled but operational status Down. Even though It is up now so I do not see any SSIDs

What may be a reason behind that ?

Re: WLC 9800 AP not broadcasting SSID

Daniel Ordóñez Flores — Sat, 03 Aug 2019 00:36:41 GMT

Hi @piotrPaszk

I never work before with 9800, but in old WLC, country code configured on the 9800 and choose and WLAN ID > 16 could be the issue.

Espero que la información haya sido útil y si no tienes más preguntas recuerda cerrar el topic, seleccionando la respuesta como "Respuesta correcta"

**Please rate the answer if this information was useful***

**Por favor si la información fue util marca esta respuesta como correcta**

*Tu reconocimiento nos alienta a seguir participando en los foros *

Re: WLC 9800 AP not broadcasting SSID

lallimander — Sat, 03 Aug 2019 01:41:12 GMT

Please check the following:-

Verify that Country on WLC code matches with the AP model number.
AP is getting required power for radios to operate.
802.11b/g/n and 802.11 a/n/ac are enabled under wireless.
Check if AP's in proper AP group which has the required SSID.
SSID is in enabled state.
SSID is being broadcasted.

Thanks,

Kamaljeet

Re: WLC 9800 AP not broadcasting SSID

Jurgens L — Sat, 03 Aug 2019 06:15:03 GMT

Ensure your AP get sufficient PoE power. For example, if you have a 2800 series model AP, you will need PoE+ or 802.11at

Re: WLC 9800 AP not broadcasting SSID

DROswalt1 — Tue, 04 Feb 2020 15:43:22 GMT

I have had this same problem my recommendation is check you wireless drivers. We have older dell that can't see the SSID and others that see the SSID but are unable to communicate.

The laptop with issues is a 5470 Dual Band Wireless-AC 8260 19.50.1.6 - 2017 - More testing to follow.

My test laptop is an Intel Dual Band Wireless-AC 8265 on version 20.70.4.2 and doesn't have any issues.

Let me know if this helps. I have been looking for more information on wireless drivers and the 9800.

Thanks

Re: WLC 9800 AP not broadcasting SSID

JPavonM — Wed, 05 Feb 2020 07:52:02 GMT

That happened to me sometimes when configuring AP from CLI.

As the controller allows you to enter any tag name under the APS, it doesn't matter if they exist or not, check RF Profile and RF tag spell. To be sure that they exist, go through the GUI again and use drop box under Configuration > Tags & Profiles > Tags > RF Tag to select proper RF profile in the dropbox, and proper RF tag dropbox under AP provision.

HTH
-Jesus

*** Rate All Helpful Responses ***

Re: WLC 9800 AP not broadcasting SSID

Scott Fella — Wed, 05 Feb 2020 14:14:35 GMT

I agree with what others have mentioned. Make sure you follow the process when you configure your wireless. It is top down and needs to be properly defined and at the end the tag added to the ap. Country code is the biggest issue in some of the earlier 9800 models.

Re: WLC 9800 AP not broadcasting SSID

sobin peter — Tue, 04 Aug 2020 10:37:13 GMT

Hello,

Please goto Configuration --> Radio configuration --> Network. There will be a status box for both 5 and 2.4

Need to click the box to check it and then the radios will be up.

Thanks.

Re: WLC 9800 AP not broadcasting SSID

24 Franc — Tue, 16 Nov 2021 06:23:21 GMT

I played around with site tags and RF profiles.. (hit or miss). it will broadcast SSID on specific Site Tag assignment... and on a different "Site Tag" that has same config (CLI and GUI), does not work.. I stick with a working site tag..

Re: WLC 9800 AP not broadcasting SSID

JozefJuricek6442 — Thu, 23 Mar 2023 19:42:09 GMT

i had issue that i didn't advertised AP name.
configuration, tag&profiles, wlans, pick ssid, advanced, advertise AP name.

Re: WLC 9800 AP not broadcasting SSID

Nenday — Wed, 14 Feb 2024 18:49:38 GMT

Hello,

I had a similar issue,

I have 3 SSID diffused, from some computer I can see all but from other I just see one SSID !

I'm just using 2.4 and 5 Ghz !!

the AP Model : C9115AXI with WLC 9800

any idea please

Re: WLC 9800 AP not broadcasting SSID

Daniel Ordóñez Flores — Wed, 14 Feb 2024 18:58:41 GMT

Hi there @Nenday

You tag contain the SSID and the policies? be sure that your policies are enable.

Re: WLC 9800 AP not broadcasting SSID

Nenday — Wed, 14 Feb 2024 19:05:30 GMT

Hello Dani,

thank you for your support, yes I check all policies are enable and working well when I try to connect from mobile or some computer,

yeah, now In the same computer withe the main Wireless card I can't see the SSID's (just one) it's intel card with the latest driver update

when i use external card in the same computer (Realtek) I can see all SSID

I'm out of idea

Re: WLC 9800 AP not broadcasting SSID

Daniel Ordóñez Flores — Wed, 14 Feb 2024 19:21:40 GMT

The SSIDs are been broadcasting in 2.4 GHz and 5 GHz?

If you're using just 5 Ghz, tray to change the channel that are u using, try to move to lowest Channels (36,40,44,48)

some diverse don't support all 5 bands channels, its weird, but it happens

Re: WLC 9800 AP not broadcasting SSID

Nenday — Wed, 14 Feb 2024 19:26:14 GMT

The SSIDs are been broadcasting in 2.4 GHz and 5 GHz?

YES

Re: WLC 9800 AP not broadcasting SSID

JPavonM — Thu, 15 Feb 2024 08:20:37 GMT

This sounds like a wNIC driver issue.

Is it happening after aWLC code upgrade? Have you tested other AP models? Do you know if that also happen with other infrastructure vendors?

Try opening a case on Intel communities, there are a lot of Intel engineers analysing customer issues and they work pretty fast.