topic Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9 in Wireless

Wireless issues with the Access Points : AIR-AP2802I-E-K9

abderrahmen.ben-nehia — Sun, 21 Nov 2021 16:55:59 GMT

Hello guys

for 6 months we changed all the APs in our company from the model AIR-CAP3502I-E-K9 to the model AIR-AP2802I-E-K9 .

After that we faced a lot of issues with the wireless connection and the most of users had many problems on that and they got errors messages like " connected but no internet " , "problem with wireless adapter or access point" and so on .

for each time we had these issues we tried to return to the model AIR-CAP3502I-E-K9 then we noticed that everything looks good and all the issues disappeared knowing that both of the models were associated with the same WLC .

Your advise please ? what we can do to fix that ? Thanks

Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9

Leo Laohoo — Sun, 21 Nov 2021 21:45:18 GMT

What firmware is the controller running on?

Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9

abderrahmen.ben-nehia — Mon, 22 Nov 2021 05:28:54 GMT

Hello Leo :

System Information
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.161.0
RTOS Version..................................... 8.5.161.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0

OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. SSO

Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9

Leo Laohoo — Mon, 22 Nov 2021 10:49:32 GMT

Is Flexible Radio Assignment enabled?

Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9

abderrahmen.ben-nehia — Mon, 22 Nov 2021 11:06:35 GMT

it's disabled .

Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9

Leo Laohoo — Mon, 22 Nov 2021 11:30:06 GMT

What band is the wireless clients having the most issues? 2.4 Ghz or 5.0 Ghz?

Re: Wireless issues with the Access Points : AIR-AP2802I-E-K9

abderrahmen.ben-nehia — Mon, 22 Nov 2021 11:37:30 GMT

honestly i'm not sure but i know that the issue happened with both of bands .

i need more check for this .