topic Re: Cisco 1810W Access Point not Joining Controller in Wireless

Cisco 1810W Access Point not Joining Controller

ABM Networking — Tue, 15 Feb 2022 15:12:58 GMT

I have a couple of 1810w Access Points, that will not join a controller. I have may that do. The error is below

Controller Version: 8.5.161.0

CAPWAP State: Discovery
Discovery Request sent to 62.254.78.65, discovery type STATIC_CONFIG(1)
Discovery Request sent to 62.254.78.65, discovery type STATIC_CONFIG(1)
Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
Discovery Response from 62.254.78.65
Discovery response from MWAR ''running version 0.0.0.0 is rejected.
Failed to decode discovery response(status = 4).
CAPWAP SM handler: Failed to process message type 2 state 2.
Failed to handle capwap control message from controller - status 4
Failed to process unencrypted capwap packet 0x23ec000 from 62.254.78.65
Failed to send message to CAPWAP state machine, msgId 0
Failed to send capwap message 0 to the state machine. Packet already freed.
IPv4 wtpProcessPacketFromSocket returned 4
Discovery Response from 62.254.78.65
Discovery response from MWAR ''running version 0.0.0.0 is rejected.
Failed to decode discovery response(status = 4).
CAPWAP SM handler: Failed to process message type 2 state 2.
Failed to handle capwap control message from controller - status 4
Failed to process unencrypted capwap packet 0x23e8000 from 62.254.78.65
Failed to send message to CAPWAP state machine, msgId 0
Failed to send capwap message 0 to the state machine. Packet already freed.
IPv4 wtpProcessPacketFromSocket returned 4

thanks

nev

Re: Cisco 1810W Access Point not Joining Controller

Scott Fella — Tue, 15 Feb 2022 15:17:13 GMT

Please add more information to your post.

What controller do you have
What is the image on the controller
Are there any other ap's that are successfully joined
- How many
What are the model AP's that are successfully joined
- How many
Is this a new setup
Have you reviewed the WLC matrix to make sure the access point is supported on the code version you are running?

Re: Cisco 1810W Access Point not Joining Controller

Scott Fella — Tue, 15 Feb 2022 15:18:13 GMT

Please review the matrix for compatibility:

Cisco Wireless Solutions Software Compatibility Matrix - Cisco

Re: Cisco 1810W Access Point not Joining Controller

ABM Networking — Tue, 15 Feb 2022 15:36:14 GMT

What controller do you have: AIR-CT5508-K9
What is the image on the controller: 8.5.161.0
Are there any other ap's that are successfully joined:
How many: 107
What are the model AP's that are successfully joined: AIR-AP1810W-E-K9 & AIR-AP1815W-E-K9
How many: 107
Is this a new setup: Not a new setup.
Have you reviewed the WLC matrix to make sure the access point is supported on the code version you are running? Yes

Re: Cisco 1810W Access Point not Joining Controller

Scott Fella — Tue, 15 Feb 2022 15:47:20 GMT

Thanks for this.... searching the forum, seems like you hit a bug that might require an RMA. Here is a link for you to review:

Cisco Aironet 1815i - Discovery response from MWAR ''running version 0.0.0.0 is rejected - Cisco Community

Re: Cisco 1810W Access Point not Joining Controller

ABM Networking — Tue, 15 Feb 2022 16:01:06 GMT

Hi Scott

Thanks for the reply, I will attempt to RMA the AP

thanks

nev

Re: Cisco 1810W Access Point not Joining Controller

Scott Fella — Tue, 15 Feb 2022 16:10:31 GMT

Let us know if they come back with a work around or if they just processed the RMA.

Re: Cisco 1810W Access Point not Joining Controller

Rich R — Sat, 19 Feb 2022 16:08:22 GMT

Presume you have checked https://www.cisco.com/c/en/us/support/docs/field-notices/639/fn63942.html ?