topic Re: Prime Infrastructure 3.2.0 Problem in Wireless

Prime Infrastructure 3.2.0 Problem

kanghoon — Mon, 14 Mar 2022 01:11:52 GMT

After Prime Infrastructure reboot at Feb/28 , all functions are fine, but the update function with increasing or decreasing "Associated Wireless Count" quantity does not work.

We are currently unable to proceed with the TAC, so we tried to find a related bug, but could not find it.

Can anyone help with this phenomenon?

Prime Infrastructure Model : PI-UCS-APL-K9
Build Version : 3.2.0.0.258

Re: Prime Infrastructure 3.2.0 Problem

Leo Laohoo — Mon, 14 Mar 2022 03:06:29 GMT

@kanghoon wrote:

We are currently unable to proceed with the TAC

Because PI 3.2 has already past end-of-support date.

Re: Prime Infrastructure 3.2.0 Problem

balaji.bandi — Mon, 14 Mar 2022 07:52:11 GMT

Its time to uplift your PI to 3.7 at lease, if you have the option to go 3.9 or 3.10

Re: Prime Infrastructure 3.2.0 Problem

kanghoon — Tue, 15 Mar 2022 04:16:34 GMT

I wonder if this symptom is a bug that can be fixed with an upgrade.

Thanks for your help.

Re: Prime Infrastructure 3.2.0 Problem

balaji.bandi — Tue, 15 Mar 2022 13:26:57 GMT

May be, if you have concern raise an TAC case to clarify.

Re: Prime Infrastructure 3.2.0 Problem

Scott Fella — Tue, 15 Mar 2022 14:43:42 GMT

Prime is tricky especially if the database gets corrupted in some way or form. Why not try to spin up a virtual machine with a later version of Prime Infrastructure? This way you can test and determine what your nexts steps should be. We have a PI 3.2 VM with no issues but I also have a PI 3.9 and 3.10 running in parallel. I don’t know if an upgrade will help or not, but you need to look at the hardware you have and what versions are supported on the hardware.