topic Re: Some user cannot pass authentication in Wireless

Some user cannot pass authentication

Leftz — Thu, 31 Mar 2022 14:20:17 GMT

Hi Guest users access wifi network via Guest ssid in WLC5520/AP3802. In page Monitor ---> Client ---> column Auth, some user passed auth, and other No, What reason can cause the issue? Please see the below. Thank you

Re: Some user cannot pass authentication

balaji.bandi — Thu, 31 Mar 2022 14:37:13 GMT

Then user trying to getting authenticated you see that message, number of reasons, you can take the mac address and look what authenticaiton use you to check on the radius.

that could be number of reasons - if that is small number ignore if that very large then investigate. if you click on the left MAC address give you more information to investigate.

Re: Some user cannot pass authentication

MHM Cisco World — Thu, 31 Mar 2022 14:42:41 GMT

can we see the security L2 and L3 for this SSID ?

Re: Some user cannot pass authentication

Leftz — Thu, 31 Mar 2022 21:16:55 GMT

Layer 3 has not been configured, AAA server is pointed to ISE. Layer 2 is configured as below