topic Re: Active Deep Green mode in Wireless

Active Deep Green mode

shahinmadambi585 — Wed, 11 May 2022 07:43:46 GMT

Why the AP did not reboot when it did not get the IP address and communicate with WLC? Is it expected behavior that the AP stays up while getting this msg - Activate Deep Green Mode?

Re: Active Deep Green mode

Mark Elsen — Wed, 11 May 2022 07:58:15 GMT

- Which AP & WLC-model ? Include software version(s) too (?)
M.

Re: Active Deep Green mode

shahinmadambi585 — Wed, 11 May 2022 08:15:03 GMT

AP Model : C9120AXI-S

WLC Model : AIR-CT8540

S/W Version : 8.10.151.0

Re: Active Deep Green mode

Mark Elsen — Wed, 11 May 2022 09:59:31 GMT

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm96943

Re: Active Deep Green mode

Rich R — Wed, 11 May 2022 23:24:47 GMT

That bug is not very helpful because it is terminated and doesn't explain how to solve the problem.

I would:

1. Use the mode button to factory reset the AP

2. Load the latest 8.10.171.0 / 15.3(3)JK7 AP software onto the AP directly. https://software.cisco.com/download/home/286322988/type/286288051/release/15.3.3-JK7

3. Check all the basics - cabling, DHCP (+option 43) working, enough power, correct switch port and VLAN config

If still not working then open a TAC case and let us know how it was resolved. And ask TAC to provide some useful info on the bug at the same time 😉

Re: Active Deep Green mode

Mark Elsen — Wed, 11 May 2022 17:02:12 GMT

@Rich R - It was rather unclear for me too, for instance whether it was related to a situation where the AP accidently negotiated 100M instead of 1G on it's connection or if it a deep-dive ap problem (....)

Re: Active Deep Green mode

Arshad Safrulla — Wed, 11 May 2022 18:35:53 GMT

9120 LED behavior is documented you can refer it below.

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/9120ax/quick/guide/ap9120ax-getstart.html#:~:text=Status%20Indications.-,LED%20Status%20Indications,-Message%20Type

How did you determine AP did not get an IP address? Do you have console access to the AP, if yes please post the logs. Below commands also can be helpful

show ip int brief

show capwap ip address

show capwap client config