topic Re: Access point placement/mounting in Wireless

Access point placement/mounting

Asfandyar70754 — Wed, 01 Jun 2022 10:59:26 GMT

Hey guys so we have around 8-10 cisco 9130AXI-G APs un our basement floor, they are wall mounted but the issue we are facing is that we are not able to connect to those APs on the basement floor, but are able to connect to those APs on ground and 1st floor.

Re: Access point placement/mounting

Leo Laohoo — Wed, 01 Jun 2022 11:03:29 GMT

@Asfandyar70754 wrote:

but are able to connect to those APs on ground and 1st floor.

And what, exactly, is the problem?

Re: Access point placement/mounting

Asfandyar70754 — Wed, 01 Jun 2022 11:08:54 GMT

Users not being able to connect on basement APs while they are in basement floor.

We do get all signals on the basement floor.

Re: Access point placement/mounting

balaji.bandi — Wed, 01 Jun 2022 11:18:14 GMT

Not able to connect, did the device able to see SSID ?

Re: Access point placement/mounting

Flavio Miranda — Wed, 01 Jun 2022 11:24:59 GMT

When you say Wall Mounted, you mean, they are fixed on the wall not in the ceiling ?

When you try to connect on the basement and run a debug on the WLC, what messages you get?

Re: Access point placement/mounting

Asfandyar70754 — Wed, 01 Jun 2022 11:19:40 GMT

Yes ssids are visible

Re: Access point placement/mounting

Asfandyar70754 — Wed, 01 Jun 2022 11:20:56 GMT

Yes they are not mounted on ceiling, someone suggested to mount it on ceiling so would appreciate your input on that.

We haven’t tried debug on wlc, will try it too

Re: Access point placement/mounting

Leo Laohoo — Wed, 01 Jun 2022 11:24:50 GMT

@Asfandyar70754 wrote:

Users not being able to connect on basement APs while they are in basement floor.

So users in the basement floor claim they cannot see the SSID if they are in the basement floor. Is this correct?

Re: Access point placement/mounting

balaji.bandi — Wed, 01 Jun 2022 11:26:05 GMT

when user try to connect that SSID, what Logs you see on the controller or (Prime or DNAC ?)

Re: Access point placement/mounting

Asfandyar70754 — Wed, 01 Jun 2022 11:27:04 GMT

No ssids are visible on basement floor bit we are not able to connect to it

Re: Access point placement/mounting

Asfandyar70754 — Wed, 01 Jun 2022 11:33:32 GMT

Havent check the logs, will try that too

Re: Access point placement/mounting

Flavio Miranda — Wed, 01 Jun 2022 11:34:50 GMT

If you mounted then in the way I think you did, you can share a phone if possible, then, it is really bad. We should never put an AP on the Wall like this.

AP must be placed on the ceiling up down. You need to imagine an AP like a bubble light.

Imagine that the AP propagate the signal

Re: Access point placement/mounting

Leo Laohoo — Wed, 01 Jun 2022 11:59:38 GMT

@Asfandyar70754 wrote:

No ssids are visible on basement floor bit we are not able to connect to it

Can users connect with OPEN SSID?
Do users get a valid IP address?
Please provide more info to "we are not able to connect to it"? What error message(s)?