topic Re: wireless disconnection in Wireless

wireless disconnection

Anjana A — Mon, 04 Jul 2022 08:18:55 GMT

Hello Team,

Users are facing disconnection mostly on the teams audio call.

Please help to check the basic checks for resolving the issue.

wlc model/ios:5520 /8.10.151.0

AP model:3702/3800

Regards,

Anjana

Leo Laohoo — Mon, 04 Jul 2022 08:26:04 GMT

Is the disconnection more prominent on the 3800?

Anjana A — Mon, 04 Jul 2022 08:51:43 GMT

Leo Laohoo — Mon, 04 Jul 2022 10:27:10 GMT

Funny because I just concluded a call with TAC a few hours ago.

From what we gather, there are several RTP issues with 2800/3800/4800.

No fix. It is a firmware issue with the 2800/3800/4800 and the Broadcom/Mavel chips.

TAC "hinted" to upgrade to 9100 APs. I told him I would be happy to if Cisco is willing to provide the replacement APs. All 3000 of them.

Ambuj M — Mon, 04 Jul 2022 13:18:58 GMT

Did they provide a bug ID or something ?

Leo Laohoo — Mon, 04 Jul 2022 13:27:02 GMT

@Ambuj M wrote:

Did they provide a bug ID or something ?

Not yet. But I am suspecting the Bug ID will be "private".

Ambuj M — Mon, 04 Jul 2022 14:15:33 GMT

Thanks, keep the community updated as you know more, I have a lot of customer running 3800 and they have no upgrade plans right now.