topic Re: 9800-L Trapped in GUI Wizard Loop in Wireless

9800-L Trapped in GUI Wizard Loop

kdavison007 — Mon, 05 Jul 2021 18:06:34 GMT

Our 9800-L-F WLCs arrived and I went through the basic CLI wizard to get an IP on one of the interfaces. I chose Te0/1/0 and after getting a default gateway could ping the WLC. I then went to the webserver and was greeted by a redirect to a /dayzerowireless url asking me for the same questions. I reentered the management IP (which is funny considering I'm already reaching the page on that interface), and clicked next through the next two pages. After clicking save I am returned by "success!". However, when I go back to the webserver IP I'm once again greeted by the webredirect to the dayzerowireless webpage. I cannot get to the main WLC screen. I've tried rebooting with no luck.

Re: 9800-L Trapped in GUI Wizard Loop

Jurgens L — Tue, 08 Oct 2019 22:35:14 GMT

In the CLI, try to disable the radio interfaces and assign your country code and then try to access the GUI again, just remember to enable your radios again:

WLC(config)# ap dot11 5ghz shutdown
Disabling the 802.11a network may stand mesh APs
Are you sure you want to continue? (y/n)[y]:

WLC(config)# ap dot11 24ghz shutdown
Disabling the 802.11b network may stand mesh APs
Are you sure you want to continue? (y/n)[y]:

WLC(config)# ap country <Country_Code>

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Re: 9800-L Trapped in GUI Wizard Loop

kdavison007 — Wed, 09 Oct 2019 15:09:45 GMT

That worked. Thanks!

Re: 9800-L Trapped in GUI Wizard Loop

P.e.k.k.a. — Tue, 26 Apr 2022 06:31:28 GMT

Hi! Thanks Jurgens for this information. I had the same hiccup with some extra twists. But it got sorted with this good instruction of yours. Funnily WLC don't got any radios to shut off, yet doing it helps the cause. My concerned WLC was running 17.3.3 version code OOB.

Re: 9800-L Trapped in GUI Wizard Loop

mstanzione — Mon, 20 Jun 2022 09:31:19 GMT

Hi All,

we run in the same issue.. and we struggled a lot with it. This solution worked for us as well.

Please How we can enable again the ap dot11 24ghz and ap dot11 5ghz radio interfaces?

If we enable them again the problem will appear again?

Thank you for the support. Really appreciated

Re: 9800-L Trapped in GUI Wizard Loop

Rupesh Patil — Mon, 19 Sep 2022 08:43:18 GMT

Hello, we can do it without shut down radios - ap

I have 9800 WLC L C K9 and it has IOS image C9800-L-universalk9_wlc.17.03.03.SPA.bin

In CLI, I used the command below and it fixed Wizard loop issue.

WLC(config)# wireless country <Country_Code>

Hope this will be helpful !!

Thank you.

Re: 9800-L Trapped in GUI Wizard Loop

Rupesh Patil — Mon, 19 Sep 2022 08:45:11 GMT

Hello, we can do it without shut down radios ap

I have 9800 WLC L C K9 and it has IOS image C9800-L-universalk9_wlc.17.03.03.SPA.bin

In CLI, I used the command below and it fixed Wizard loop issue.

WLC(config)# wireless country <Country_Code>

Hope this will be helpful !!

Thank you.

Re: 9800-L Trapped in GUI Wizard Loop

ersin.arslan — Mon, 18 Dec 2023 14:16:04 GMT

9800 WLC Loop