topic Re: WCS Refresh Config from Controller Fails in Wireless

WCS Refresh Config from Controller Fails

becca1jane — Sat, 03 Jul 2021 21:35:10 GMT

Have been able to refresh config from controller successfully in the past, but now it only works on 1 of 4 controllers. Receive error "Failed (see logs)". Any idea why this would fail, and/or where I can find these logs? All controllers are reachable.

Re: WCS Refresh Config from Controller Fails

ericgarnel — Thu, 06 Sep 2007 12:17:54 GMT

What do the logs say?

Also, have there been any changes to the network between WCS and the controllers? Has the WCS server OS been updated recently? and which OS, windows or linux?

If anything, retype in the snmp values and try again

Re: WCS Refresh Config from Controller Fails

becca1jane — Thu, 06 Sep 2007 22:49:25 GMT

Finally found the error in the logs - failure is occurring when setting attribute bridging shared secret. In WCS I went to go look at at bridging on one of the controllers I'm having a problem with and I can't even access the page - receive error "Unknown Exception Occurred. If the problem persists please send logs to the Tech Support."

Re: WCS Refresh Config from Controller Fails

DANIEL FERREIRA — Fri, 07 Sep 2007 10:16:37 GMT

I have the same issue. I added two new controllers to the network and the refresh was fine. After i have had the maps and assigned the access points to the maps can not refresh config from controller and receive the same error "Failed (see logs)"

Re: WCS Refresh Config from Controller Fails

becca1jane — Fri, 07 Sep 2007 16:57:22 GMT

d.ferreira-

Have you had a chance to look at the logs to see where the error is coming from?

Re: WCS Refresh Config from Controller Fails

becca1jane — Fri, 07 Sep 2007 17:24:04 GMT

Found bug CSCsi14131:

Unable to change certain config & refresh config due to corruption

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi14131

Re: WCS Refresh Config from Controller Fails

DANIEL FERREIRA — Mon, 10 Sep 2007 12:41:26 GMT

Now everything works fine. The problem was the name of the interface that has space between names ("xxx ? xxx?). I have changed the notation for a new one without spaces (xxx-xxx) and now it?s ok. The logs says this:"could not insert:[com.cisco.server.managedobjects.bridge.InterfaceConfig]".

Re: WCS Refresh Config from Controller Fails

johnruffing — Tue, 18 Sep 2007 18:20:44 GMT

For what it's worth, it is generally recommended that the WCS be at a MORE recent or same revision level (in terms of date, not version numbering, per se) as the controllers.

Have you upgraded the controllers prior to the WCS? It is my understanding that upgrading in the wrong order (i.e.: Upgrading the WLC/WiSM before the WCS is upgraded) might cause problems.

Just a thought.

- John

WCS Refresh Config from Controller Fails

Andrew Schulz — Fri, 22 Feb 2013 21:21:33 GMT

I am having this problem as well. I recently upgraded my WLC from 7.2 to 7.3.112.0 now I get this error. I've downloaded the logs, but where in the H do you look to find out what is causing this?

Re: WCS Refresh Config from Controller Fails

Scott Fella — Sun, 24 Feb 2013 03:44:09 GMT

You need Prime infrastructure 1.2 if your running 7.3 on the WLC.

Here is the compatibility matrix

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Sent from Cisco Technical Support iPhone App

Re: WCS Refresh Config from Controller Fails

Andrew Schulz — Mon, 25 Feb 2013 19:03:55 GMT

So, are you telling me that WCS no longer works with this version of the WLC software and that I need to purchase and install Prime Infrastructure? Or is there an upgrade that needs to be applied to WCS?

Re: WCS Refresh Config from Controller Fails

Scott Fella — Mon, 25 Feb 2013 20:56:34 GMT

Take a look at the compatibility matrix. That shows you what is supported and what's not. If your running 7.3 in the WLC then you need Prime Infrastructure 1.2 at least.

Sent from Cisco Technical Support iPhone App

Re: WCS Refresh Config from Controller Fails

Andrew Schulz — Mon, 25 Feb 2013 20:58:57 GMT

Yes, I did thanks. Not super clear but I also found the mirgration from WCS to NCS which made it a little more clear. I got it figured out now though. Thanks for the support.

Scott, I can't find any

andy.winford — Fri, 01 May 2015 02:57:41 GMT

Scott, I can't find any information on this other than this particular thread. I upgrade 1.4 to 2.2. Controller is on 7.6.110. I get this error. Check the logs is sorta frustrating because I'm not sure which log this would be under and their are literally dozens. Any ideas? Is there something missing on the controller side I need to change?