topic Re: RMA AP in Wireless

RMA AP

crepeauj — Mon, 21 Nov 2022 20:55:02 GMT

Need to RMA an access point. Please let me know what info you need.

Thanks,

Re: RMA AP

Leo Laohoo — Mon, 21 Nov 2022 21:58:21 GMT

What is the model of the AP?

Re: RMA AP

Rich R — Tue, 22 Nov 2022 14:58:50 GMT

If the AP model is covered by Cisco Limited Lifetime warranty then refer to:
https://www.cisco.com/c/en/us/products/warranties/warranty-doc-c99-740619.html
https://www.cisco.com/c/en/us/products/warranty-listing.html
https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf#.
If you have a Cisco service/support contract then open a case with TAC.

Re: RMA AP

crepeauj — Tue, 22 Nov 2022 15:03:41 GMT

It is an Air-AP2802I-B-K9

Re: RMA AP

Scott Fella — Tue, 22 Nov 2022 15:04:51 GMT

It's difficult if you don't have a support contract. If its a new ap, then like what Rich mentioned, call tac and see if its within the limited lifetime warranty. Like what Leo was asking is that there might be some Field notices that you might be able to get a replacement. Try opening a TAC case if you have support.

Support - Cisco Support and Downloads – Documentation, Tools, Cases - Cisco

Re: RMA AP

crepeauj — Tue, 22 Nov 2022 15:14:20 GMT

Ok I'll give TAC a call and see what my options are. Thank you!

Re: RMA AP

Mark Elsen — Tue, 22 Nov 2022 16:30:44 GMT

- FYI : https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html

Re: RMA AP

Leo Laohoo — Tue, 22 Nov 2022 22:44:31 GMT

2800 is covered under Limited Lifetime Hardware Warranty. There is no need for a Service Contract to RMA the AP.