topic Re: Prime licensing in Wireless

Prime licensing

Moudar — Fri, 16 Dec 2022 08:04:11 GMT

We have upgraded from 3.8 to 3.9.

When trying to use the Smart licensing it is not connecting

I found that there is a bugg of some kind that makes Prime 3.9 not connecting.

How to use the traditional licensing when my licensing account looks like this:

Where can i find a file to download? I tried everything i could bot could not find a way to download.

These are found under "Smart Software Manager", is there any way to move them to traditional licensing:

to be able to download them?! and add them to prime as files.

I think that routing is working as needed, because i could ping tools.cisco.com from Prime's cli!

Any ideas!!

Re: Prime licensing

balaji.bandi — Fri, 16 Dec 2022 08:17:06 GMT

You need to install the latest patches -1 to work as expected :

check below thread :

https://community.cisco.com/t5/network-management/cisco-prime-infrastructure-3-9-smart-licensing-registration/td-p/4596242

Re: Prime licensing

Moudar — Fri, 16 Dec 2022 08:25:54 GMT

all these are installed, i could not find more updates!

Re: Prime licensing

balaji.bandi — Fri, 16 Dec 2022 13:43:25 GMT

Reload prime and check -

as per i know where was BUG

Once you installed patch 3.9.1 you should be ok.

1. check from prime you able to reach tools.cisco.com (as per the error it is not reachable)

2. if that is confirmed and able to reach tools.cisco.com

do some test (is this going via proxy to direct)

still issue Only optin here to contact TAC

Re: Prime licensing

eglinsky2012 — Fri, 16 Dec 2022 16:24:21 GMT

If you do a show run in the CLI, do you see ip dnssec? If so, do:

conf t

no ip dnssec

end

write memory

If your DNS servers don't support DNSSEC, Prime can't perform DNS lookups, and thus can't resolve the license server, IEEE OUID database, etc. This gets enabled by default, and if I recall, re-enabled after every major upgrade.

Re: Prime licensing

balaji.bandi — Fri, 16 Dec 2022 19:00:31 GMT

yes that is good stuff, it slipped from my mind -- good catch worth trying remove DNSSEC and test.

Re: Prime licensing

Moudar — Fri, 16 Dec 2022 20:37:23 GMT

Thank you all, disabling dnssec solved my problem.

Re: Prime licensing

Scott Fella — Sat, 17 Dec 2022 17:59:45 GMT

@Moudar You should mark the thread as answered to help others whom may run into that same issue.