topic Re: Unable to web login to Autonomous AIR-CAP3502E? in Wireless

Unable to web login to Autonomous AIR-CAP3502E?

jeffbeaulieu — Tue, 20 Dec 2022 02:04:19 GMT

Hi,

I am facing this weird issue where I am able to login using Cisco/Cisco through the console cable but I keep getting prompted to enter my credentials if I try to login through the web interface. NOTE: If I enter wrong credentials on purpose I end up redirected to a 401 error page but if I enter the proper default credentials I keep getting prompted but never end up at a 401 error page.

At first I thought that perhaps the default credentials had changed somehow / by accident so I did reload of the autonomous firmware (ap3g1-k9w7-tar.default) which went through but that didn't help.

I have done a write erase which went through but that didn't help.

I have ran ap:delete flash:private-config
ap:delete flash:private-multiple-fs
ap:boot
but I still end up with the login credential popup when connect to it through the web browser. What am I missing?

Re: Unable to web login to Autonomous AIR-CAP3502E?

Mark Elsen — Tue, 20 Dec 2022 08:39:12 GMT

- Check the logs (show logging) on the AP through the console (which you have access to) just after a failed web-login ,

Re: Unable to web login to Autonomous AIR-CAP3502E?

jeffbeaulieu — Thu, 22 Dec 2022 03:12:07 GMT

To be honest I see nothing hinting that a login failed

Re: Unable to web login to Autonomous AIR-CAP3502E?

Mark Elsen — Thu, 22 Dec 2022 06:57:38 GMT

- Configure logging trap debugging and try again ,

Re: Unable to web login to Autonomous AIR-CAP3502E?

jeffbeaulieu — Mon, 02 Jan 2023 03:57:32 GMT

I will give this a try. I am not too familiar with all the CLI sessions with Cisco APs and I have been somewhat busy at work lately and preparing Genesys certifications but I will provide the results of my test.

Re: Unable to web login to Autonomous AIR-CAP3502E?

jeffbeaulieu — Thu, 05 Jan 2023 04:12:28 GMT

Alright so here is what I got (somehow I feel I did something wrong). I still don't see anything that seems to be related to my login attempts just before running show logging again.

Screen Output1Screen Output2

Re: Unable to web login to Autonomous AIR-CAP3502E?

Mark Elsen — Thu, 05 Jan 2023 13:57:38 GMT

>...just before running show logging again.
You need to issue the show logging command after the failed logins ,

Re: Unable to web login to Autonomous AIR-CAP3502E?

jeffbeaulieu — Fri, 06 Jan 2023 04:47:23 GMT

Yes. That is in fact what I have done. Note though that the login failure occurs when I try to access the web interface not when I use the command line. From the command line if I use Cisco / Cisco I log in with no problem. And just to make sure I have also entered bad credentials on the command line to check if it was just a fluke and indeed my login got rejected when doing so.

But yeah the provided screen captures here show me running the show logging after several login attempts to the web interface. But as you can see it is as if I have never attempted to actually login.

Now that I come to think about it if I purposely enter wrong credentials to access the web interface I do get an actual login failure. Would a screen capture of show logging after doing that be helpful?

Re: Unable to web login to Autonomous AIR-CAP3502E?

Mark Elsen — Fri, 06 Jan 2023 07:01:27 GMT

- Try to create another administrative account using the CLI and check if that can be used for the GUI ,

Re: Unable to web login to Autonomous AIR-CAP3502E?

jeffbeaulieu — Fri, 13 Jan 2023 05:54:33 GMT

Ok that worked marce1000!!!

I created another account as you have suggested

And while I was at it I also enabled Telnet

So creating a different administrator account for the purpose of accessing the web interface got me through!

But I am confused...

Why is it that Cisco/Cisco fails at the web/GUI level but is accepted through the Console cable while my newly created account doesn't have such issue? I mean it is fine if it is not working as I have an alternative to get in but I am a bit curious... Do you have an idea what may be at play here?

Re: Unable to web login to Autonomous AIR-CAP3502E?

Mark Elsen — Fri, 13 Jan 2023 07:35:18 GMT

>...Why is it that Cisco/Cisco fails at the web/GUI level but is accepted through the Console cable while my newly created account..
- It's probably a safety precaution to allow the default account for basic configuration only on the console, (for initial configuration)