topic Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration in Wireless

Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

pdshizzle — Sun, 05 Feb 2023 17:51:48 GMT

I have three 3802 access points (two 3802i and one 3802e) running ME version 8.10.151.

I have two SSID, one 2.4GHz and one 5GHz. I am able to see both SSID's and access both Radio 1 and Radio 2 on both of the 3802i access points.

However, I am only able to access Radio 1 on the 3802e access point if it is setup up to Automatic or 2.4GHz and I am not able to access Radio 2 which is only 5GHz and Radio 1 disappears if I set it to 5GHz.

can you please help me. thanks.

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

balaji.bandi — Sun, 05 Feb 2023 18:40:59 GMT

where did you get this AP from ? have you checked the region code:

check this post one of the user had the same issue a few months back :

https://community.cisco.com/t5/wireless/not-work-5ghz-on-ap2802i-mobility-express/td-p/4755013

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

pdshizzle — Sun, 05 Feb 2023 18:43:35 GMT

Both 3802i are Region A but the 3802e is Region B? Is that what you mean? Could this be the problem?

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

Haydn Andrews — Sun, 05 Feb 2023 21:08:46 GMT

Yes

If the WLC (in this case the ME controller) does not have the region confiugured it will not support the AP (in some cases it supports 2.4GHz but not the 5 GHz)

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

pdshizzle — Sun, 05 Feb 2023 21:42:37 GMT

Thank you - I have done some searches and see that country code might be the issue.

How do I configure the region?

Also, I conduct most of my settings changes through the Mobility Express GUI but I see other users also have access to an AP specific GUI that has a lot more technical settings than ME. Can help me log directly into the AP's GUI as I think this is where the country code can be set (aside from CLI)?

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

balaji.bandi — Mon, 06 Feb 2023 17:44:46 GMT

All regions should be same, make sure you have same region as suppose to for legal criteria

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

balaji.bandi — Mon, 06 Feb 2023 17:45:12 GMT

yes you can setup from command level

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

pdshizzle — Tue, 07 Feb 2023 05:48:38 GMT

Thank you all I found this article explaining how to set the country code:

https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-10/config-guide/b_cg810/country_codes.html#restrictions-for-country-codes

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

balaji.bandi — Tue, 07 Feb 2023 07:35:11 GMT

Sure i was in impression you already have that document, glad, is all ok to setup,

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

pdshizzle — Sun, 12 Feb 2023 06:04:11 GMT

Thank you very much for your help. So far, aligning the regulatory domains seems to have fixed my problem.

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

pdshizzle — Sun, 12 Feb 2023 06:05:06 GMT

Thank you very much for your help. So far, aligning the regulatory domains seems to have fixed my problem.

Re: Cisco aironet 3802e ME mode Radio 2 Not Visible for Configuration

balaji.bandi — Sun, 12 Feb 2023 09:59:13 GMT

Good stuff..nice to know our suggestion was helpful here.