topic Re: Error when Reset WLC password in Wireless

Error when Reset WLC password

arikawahyono — Mon, 05 Jul 2021 07:05:06 GMT

Dear All,

I Have problem when try to reset password WLC, when i try to reset error message is appear

"Error:Either you are trying to add an existing entry or an internal error happened.

You can either reset the system, or go to the login prompt

Would you like to reset the system[y/n]:n"

My WLC series is AIR-WLC4402-50-K9 with Cisco AireOS Version 7.0.98.218.

Anybody have experience like this before?

Thanks,

Error when Reset WLC password

Scott Fella — Tue, 04 Feb 2014 01:37:02 GMT

How are you trying to reset the password? You don't have access to the CLI or GUI anymore or you just trying to reset one of the internal logins? If you don't know the login and can't access the gui or cli, you need to reset the WLC and configure it from scratch. No other way around that.

Thanks,

Scott

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Error when Reset WLC password

Rasika Nayanajith — Tue, 04 Feb 2014 01:38:45 GMT

Hi Arika,

Did you use the following syntax to change the password ? If so it should not ask for a reset system

(WLC2) >config mgmtuser password

HTH

Rasika

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Error when Reset WLC password

arikawahyono — Tue, 04 Feb 2014 01:56:51 GMT

@Scott, Yes, I dont have access to wlc with gui and cli anymore, i had reset the wlc before with same type and everything is work now. do you have any solution without the configure from start again?

@Rasika, i cant login the wlc with gui and cli.

Thanks,

Error when Reset WLC password

Scott Fella — Tue, 04 Feb 2014 02:01:21 GMT

If you had a backup config, you can edit that in a text editor by entering a line for the username the Rasika posted:

config mgmtuser password

and then after you go through the initial startup wizard and have GUI access, you can upload the backup to the WLC. You need a trailing white space after each command in the backup file you wish to restore.

Thanks,

Scott

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Re: Error when Reset WLC password

arikawahyono — Tue, 04 Feb 2014 03:01:38 GMT

@Scott, but i dont have the backup config,

do you have any suggestion?

Error when Reset WLC password

Scott Fella — Tue, 04 Feb 2014 03:06:31 GMT

Arika,

There is nothing you can do. You will have to either leave it alone until something happens or start over from scratch. I wish I had a better answer for you, but there just isn't a way for you to recover the password.

Thanks,

Scott

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ur using same account which

venkatesh pokuri — Thu, 10 Jul 2014 12:24:04 GMT

ur using same account which is already exists that's y you r getting that error. please try to configure different username and password. will work

Yes. venkat9959 is correct. I

Rangaraj Gunasekaran — Sun, 13 Jul 2014 14:46:32 GMT

Yes. venkat9959 is correct. I have had same error when I tried to Restore-Password of Cisco 5508 Controller. I've tried configure different username and password and it worked. Now I'm able to access WLC on both CLI&GUI mode with the credentials that I created. 🙂

(Note: This is not a password recovery, but just adding another local account with read & write access)

Hope this helps.

Thanks,

Rangaraj

Re: Error when Reset WLC password

OctavioS — Thu, 30 Mar 2023 00:04:32 GMT

This is a problem that happened to me a week ago, my question is:
 ¿Are the APs licenses lost?
¿How can I recover the licenses for 25 APs?
Thanks for your guidance.

Re: Yes. venkat9959 is correct. I

OctavioS — Thu, 30 Mar 2023 00:07:03 GMT

For me it was not successful, I still have problems with the user.
I have decided to restore the configuration, but what about the licenses?
someone knows?

Re: Yes. venkat9959 is correct. I

Scott Fella — Thu, 30 Mar 2023 03:24:01 GMT

You will need to restore the license if it is missing. Restoring the config should not affect the license.