topic Re: Cisco C9800 AP disconnected random ? in Wireless

Cisco C9800 AP disconnected random ?

TaiHPH — Thu, 22 Jun 2023 14:29:26 GMT

Controller : C9800-40-K9

Version : 17.6.5

AP: C9115AXI , C9120AXI

I have 250 AP's . When i upgrade WLC from 16.x to 17.6.5 that seem to drop AP random (i see it often happens during the working day) the DTLS connection. I cannot figure out why. Up time is consistent and client connectivity is fine, but I lose them briefly from the controller and they rejoin...is there an issue switch or setting wise I can look at?

Cisco C9800 AP disconnected due to max retransmission reached

Re: Cisco C9800 AP disconnected random ?

Mark Elsen — Thu, 22 Jun 2023 15:10:16 GMT

- Have a checkup review of the current controller configuration with the CLI command : show tech wireless , feed the output into : https://cway.cisco.com/wireless-config-analyzer/
Further checkout these resources for troubleshooting :
https://logadvisor.cisco.com/logadvisor/wireless/9800/9800APJoin
https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/218396-troubleshoot-catalyst-9800-ap-join-or-di.html

- A list of additional useful commands is shown here :
show wireless stats ap join summary
show wireless dtls connections
show platform hardware chassis active qfp feature wireless capwap datapath statistics drop all
show platform hardware chassis active qfp feature wireless capwap datapath mac-address <APradio-mac> details
show platform hardware chassis active qfp feature wireless capwap datapath mac-address <APradio-mac> statistics
show platform hardware chassis active qfp feature wireless dtls datapath statistics all
(view all DTLS drops)
show platform hardware chassis active qfp statistics drop all | inc Global | Wls (Data Plane Statistics – Global Wireless Drops)

show tunnel eogre manager stats instance 0
show platform hardware chassis active qfp feature wireless wlclient datapath statistics drop all (view wireless client dataplane drops)
show platform hardware chassis active qfp feature wireless wlclient datapath mac-address bb:00:aa:11:22:33 statistics (for an individual mac address)
show platform hardware chassis active qfp feature wireless wlclient datapath mac-address bb:00:aa:11:22:33 statistics | exclude 0 (e.g.)

Re: Cisco C9800 AP disconnected random ?

Prince.O — Thu, 22 Jun 2023 20:10:02 GMT

Hello,

I will recommend increasing the Ap capwap timers from the default to 8/5. This is typically a good first step to see if this resolves your issue. You can do this in the AP join profile via Configuration > Tags & profiles > AP join and then edit the ap join profile. This will be a good first step

If you continue to see drops of APs , I will recommend checking to see if there are any latencies between the Ap and the WLC. You can open a TAC case to help you investigate further as needed

Re: Cisco C9800 AP disconnected random ?

Leo Laohoo — Thu, 22 Jun 2023 22:15:21 GMT

Raise a TAC case (LATAM/RTP or EUMA) and get them to verify if this is CSCwa23659.