topic Re: 9130 acess point image upgrade manually in Wireless

9130 acess point image upgrade manually

Anjana A — Tue, 27 Jun 2023 08:38:21 GMT

Hello Team,

Please help the steps to upgrade the image to cisco access point manually through tftp in cli.

The access point keeps reloading and not able type any commands.

Tried resetting through the mode button but no luck.

Here the actual issue, the access point not joining the wlc (cat-os 17.9.2) and cisco tac confirmed the image is corrupted.

So trying to upload the new image to the access point manually through console.

Regards,

Re: 9130 acess point image upgrade manually

Leo Laohoo — Tue, 27 Jun 2023 09:20:40 GMT

@Anjana A wrote:
cisco tac confirmed the image is corrupted.

Uh, what?

If Cisco TAC has confirmed "the image is corrupt" then why did TAC not provide the step-by-step instruction(s) on how to re-load/re-flash the firmware into the AP?

Re: 9130 acess point image upgrade manually

Anjana A — Tue, 27 Jun 2023 10:09:34 GMT

@leo thats why I landed here.. If some information is available why i will be

Re: 9130 acess point image upgrade manually

Leo Laohoo — Tue, 27 Jun 2023 11:39:56 GMT

Re-engage TAC and ask them to send the instructions.

If it was up to me, I'd RMA the AP.

Re: 9130 acess point image upgrade manually

Anjana A — Sat, 01 Jul 2023 15:10:37 GMT

ok.. thanks leo

Re: 9130 acess point image upgrade manually

Rich R — Mon, 10 Jul 2023 08:54:46 GMT

Agree with Leo - TAC *should* have given you the procedure to use but that reflects the poor quality TAC support which is all too common these days!

If you haven't already resolved it then you can do it yourself following these instructions:
https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9120axi-access-point/217537-repairing-c9120-c9115-access-points-from.html
The title doesn't mention 9130 but it's the same process for 9130 and when you go to the download page you'll see the 9130 image there.

Re: 9130 acess point image upgrade manually

chris-doro — Thu, 22 May 2025 08:11:06 GMT

I've also a 9130 which loops at startup.
Tried to repair it with
https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9120axi-access-point/217537-repairing-c9120-c9115-access-points-from.html
But I do not see u-boot, I get prompt BTLDR and I do not have command "boardinit", I've found command "tftpboot" and with image name "axel-qca-single-ng-8_10_130_0.img" it seemed to download from tftp-server, because I saw a lot of ####.
But now?
How to force loading this image?
Thanks.

Re: 9130 acess point image upgrade manually

Scott Fella — Thu, 22 May 2025 14:20:34 GMT

If you have support on that ap, I would just RMA it especially if that link didn't help to fix it.

Re: 9130 acess point image upgrade manually

Mark Elsen — Thu, 22 May 2025 14:39:36 GMT

- @chris-doro Checkout : https://community.cisco.com/t5/wireless/cisco-c9130axi-e-how-to-recover/m-p/5285043/highlight/true#M282746