topic Re: 3504 WLC: Download for Update doesn't work in Wireless

3504 WLC: Download for Update doesn't work

fstaubach — Tue, 29 Aug 2023 17:30:48 GMT

I tried to update a 3504 WLC from 8.5.182.0 to 8.10.130.0.
On the Download Site I chose tftp-Method and entered the Server-IP and the Path. After starting the Download, I got an Information, that the Download start - and that’s all. No further Information’s.
The Traffic on the Interface to the WLC is ridiculous.
How can I see the Progress of the Download?
Is it possible to Stop it?
It's not possible to save the Config or start another Download: "Transfer in progress by another user"

Re: 3504 WLC: Download for Update doesn't work

Flavio Miranda — Tue, 29 Aug 2023 17:59:13 GMT

Hi @fstaubach

IF you have the IOS on your machine, choose HTTP and map the folder where the IOS is by hiting" choose the file location"

Re: 3504 WLC: Download for Update doesn't work

balaji.bandi — Tue, 29 Aug 2023 18:22:19 GMT

If you want to cancel download- STOP TFTP Service - eventually it fails

where is WLC and where TFTP ? is in the same VLAN or campus - or across WAN

Across WAN using TFTP is bad idea.

rather GUI i will try command level to transfer the image, if the WLC near to you- then use USB.

Re: 3504 WLC: Download for Update doesn't work

Trbo90 — Tue, 29 Aug 2023 18:45:07 GMT

We had the same problem other day, we were doing upgrade from 8.5.131.0 to 8.10.185.0, but same message whatever you try - Transfer in progress by another user. We used SolarWinds as tftp server and there was also message that transfer just started, no progress bar, nothing... We thought about force reload, but after some time there was notification on SolarWinds that transfer is complete. We checked the boot sequence and IOS was there. So maybe you can try to give it some time.

Re: 3504 WLC: Download for Update doesn't work

Leo Laohoo — Tue, 29 Aug 2023 23:08:34 GMT

There is no "progress bar", in CLI nor GUI, in 8.5.X.X. And "progress bar" will only appear starting from 8.8.X.X.

If this is a 3504, there is a USB port which is supported. I know it works because I have used it several times.

Re: 3504 WLC: Download for Update doesn't work

Rich R — Wed, 30 Aug 2023 13:25:38 GMT

> How can I see the Progress of the Download?
You can see more detail if you use CLI instead of GUI:
https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-5/config-guide/b_cg85/managing_configuration.html#ID1454
https://community.cisco.com/t5/wireless-mobility-knowledge-base/cli-upgrade-procedure-wireless-lan-controller/ta-p/3132332

Re: 3504 WLC: Download for Update doesn't work

fstaubach — Wed, 06 Sep 2023 06:51:34 GMT

The Problem is solved.
Solution:
After a few Hours the TFTP-Session had been Timed-Out.
Next was a Reload with the old Firmeware.
Then I updated the Firmeware Step-by-Step:
8.7.106 > 8.8.130 > 8.10.130 > 8.10.185
This Updates had been uploades via HTTP.
It takes longer than nessesary, but it works.

Re: 3504 WLC: Download for Update doesn't work

balaji.bandi — Wed, 06 Sep 2023 12:14:20 GMT

Glad it resolved and good you share the solution to the community.