Cannot join AP9130 to WLC

Leftz — Thu, 27 Oct 2022 23:52:20 GMT

Hello, We have C9800 wlc with APs9130e which work well for many months. Now We want to add APs9130i to the network. But we have issue to join the new AP to the WLC. The log info from AP is showed as below. Anyone can help to provide some suggestions? Thank you

[*10/01/2022 00:42:34.7830] Discovery response from MWAR 'zwlc' running version 17.3.5.42 is rejected.
[*10/01/2022 00:42:34.7831] Failed to decode discovery response(status = 4).
[*10/01/2022 00:42:34.7831] CAPWAP SM handler: Failed to process message type 2 state 2.
[*10/01/2022 00:42:34.7831] Failed to handle capwap control message from controller - status 4
[*10/01/2022 00:42:34.7831] Failed to process unencrypted capwap packet 0x55b70db000 from 10.1.1.7
[*10/01/2022 00:42:34.7831] Failed to send capwap message 0 to the state machine. Packet already freed.
[*10/01/2022 00:42:34.7831] Discovery Response from 10.1.1.7
[*10/01/2022 00:42:34.7832] Discovery response from MWAR 'zwlc' running version 17.3.5.42 is rejected.
[*10/01/2022 00:42:34.7832] Failed to decode discovery response(status = 4).
[*10/01/2022 00:42:34.7832] CAPWAP SM handler: Failed to process message type 2 state 2.
[*10/01/2022 00:42:34.7832] Failed to handle capwap control message from controller - status 4
[*10/01/2022 00:42:34.7832] Failed to process unencrypted capwap packet 0x55b70e3000 from 10.1.1.7
[*10/01/2022 00:42:34.7832] Failed to send capwap message 0 to the state machine. Packet already freed.
[*10/01/2022 00:43:04.2304]
[*10/01/2022 00:43:04.2304] CAPWAP State: Discovery
[*10/01/2022 00:43:04.2332] Discovery Request sent to 10.1.1.7, discovery type STATIC_CONFIG(1)
[*10/01/2022 00:43:04.2464] Discovery Request sent to 10.1.1.7, discovery type STATIC_CONFIG(1)
[*10/01/2022 00:43:04.2479] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*10/01/2022 00:43:04.2486] Discovery Response from 10.1.1.7
[*10/01/2022 00:43:04.2486] Discovery response from MWAR 'zwlc' running version 17.3.5.42 is rejected.
[*10/01/2022 00:43:04.2487] Failed to decode discovery response(status = 4).
[*10/01/2022 00:43:04.2487] CAPWAP SM handler: Failed to process message type 2 state 2.
[*10/01/2022 00:43:04.2487] Failed to handle capwap control message from controller - status 4
[*10/01/2022 00:43:04.2487] Failed to process unencrypted capwap packet 0x55b70df000 from 10.1.1.7
[*10/01/2022 00:43:04.2487] Failed to send capwap message 0 to the state machine. Packet already freed.
[*10/01/2022 00:43:04.2487] Discovery Response from 10.1.1.7
[*10/01/2022 00:43:04.2487] Discovery response from MWAR 'zwlc' running version 17.3.5.42 is rejected.
[*10/01/2022 00:43:04.2487] Failed to decode discovery response(status = 4).
[*10/01/2022 00:43:04.2488] CAPWAP SM handler: Failed to process message type 2 state 2.
[*10/01/2022 00:43:04.2488] Failed to handle capwap control message from controller - status 4
[*10/01/2022 00:43:04.2488] Failed to process unencrypted capwap packet 0x55b70e1000 from 10.1.1.7
[*10/01/2022 00:43:04.2488] Failed to send capwap message 0 to the state machine. Packet already freed.
[*10/01/2022 00:43:04.2490] Discovery Response from 10.1.1.7

Re: Cannot join AP9130 to WLC

Leo Laohoo — Fri, 28 Oct 2022 00:00:21 GMT

Look at the back of the AP. Does this AP have a manufacturing date of September 2022 and later?

Re: Cannot join AP9130 to WLC

keith.araneta — Mon, 04 Sep 2023 10:48:27 GMT

Very helpful!

Re: Cannot join AP9130 to WLC

FrejusMA — Thu, 14 Dec 2023 20:14:49 GMT

Hi is it the AP or the WLC itself that we should upgrade!?

Re: Cannot join AP9130 to WLC

balaji.bandi — Thu, 14 Dec 2023 21:09:32 GMT

If this is new AP model, then you need to upgrade WLC to latest version to support new model vX

check below matrix :

https://www.cisco.com/c/en/us/support/docs/field-notices/724/fn72424.html

Re: Cannot join AP9130 to WLC

FrejusMA — Fri, 15 Dec 2023 08:32:10 GMT

Thanks, I read the documentation and it is very clear now.

Re: Cannot join AP9130 to WLC

balaji.bandi — Fri, 15 Dec 2023 09:00:31 GMT

If that works for you, no further assistance required, can we mark as solution to help other community member can use this as reference if they have same requirement.

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Cannot join AP9130 to WLC

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