topic Re: Controller cannot connect to web interface in Wireless

Controller cannot connect to web interface

ahmedabdellatif — Thu, 24 Aug 2023 08:34:02 GMT

I have an 1850 access point . It is working fine as an access point and I can SSH into it no problem, however, I cannot access the web interface using any browse

this problem started before two days ago

before that I accessed the web interface using any browse

now

When I connect using https, it prompts me for the username and password and then returns:

This page isn’t working x.x.x.x didn’t send any data.
ERR_EMPTY_RESPONSE

can anyone helps me please ?

Re: Controller cannot connect to web interface

balaji.bandi — Thu, 24 Aug 2023 08:39:48 GMT

Controller cannot connect to web interface

is the AP acting as Mobility express ? what Logs you see when you try to access web on AP ?

have you tried reboot the AP and check ?

I only think of latest browsers with TLS connection issue or certificate expired.

Re: Controller cannot connect to web interface

ahmedabdellatif — Thu, 24 Aug 2023 12:21:27 GMT

thank you balaji.bandi

have you tried reboot the AP and check ?
yes i tried

I only think of latest browsers with TLS connection issue or certificate expired.

the certification will expire in 2030

Re: Controller cannot connect to web interface

Rich R — Thu, 24 Aug 2023 18:41:39 GMT

Try re-generating the certificate? config certificate generate webadmin

You will need a reboot after that.

Re: Controller cannot connect to web interface

balaji.bandi — Fri, 25 Aug 2023 06:52:54 GMT

thank you for the test you have done, as mentioned @Rich R - try that option.

if you have SSH option (try debug and see what errors you getting when you trying to access Gui from clients)

Re: Controller cannot connect to web interface

ahmedabdellatif — Thu, 31 Aug 2023 07:53:15 GMT

thank you Rich R

Try re-generating the certificate? config certificate generate webadmin

i tried this command then rebooted but The issue hasn't been solved yet

Re: Controller cannot connect to web interface

ahmedabdellatif — Thu, 31 Aug 2023 07:55:50 GMT

thank you balaji.bandi

if you have SSH option (try debug and see what errors you getting when you trying to access Gui from clients)

i tried but no errors found in debug

Re: Controller cannot connect to web interface

Rich R — Thu, 31 Aug 2023 08:17:38 GMT

Then your options are:
- Open a TAC case if you have a Cisco support contract
- Factory default reset the ME and reconfigure it.

Re: Controller cannot connect to web interface

ash.upadhyay — Tue, 17 Oct 2023 13:55:41 GMT

try config network mgmt-via-wireless enable

Re: Controller cannot connect to web interface

ash.upadhyay — Tue, 17 Oct 2023 13:55:53 GMT

config network mgmt-via-wireless enable

Re: Controller cannot connect to web interface

ahmedabdellatif — Tue, 17 Oct 2023 14:38:22 GMT

thank you very much ash.upadhyay

the problem solved by the command

try config network mgmt-via-wireless enable

again thank you thank you thank you