topic Re: Mobility express controller 1800 , 2702i not joining in Wireless

Mobility express controller 1800 , 2702i not joining

Kevin100 — Sun, 26 Nov 2023 22:47:23 GMT

I have an existing setup with 1800 Mobility Express, i want to add a new ap 2702i, i use the same code as per the compatibility matrix but, the AP does not join, DTLS error, image mismatch again this time it shows 0.0.0.0

Please find attached logs

Re: Mobility express controller 1800 , 2702i not joining

balaji.bandi — Sun, 26 Nov 2023 17:34:35 GMT

What is the version of code Mobility express running ? have you reset the AP to factory default before trying to join ?

couple of things to check :

1. NTP

2. License

3. check any Field notice and bugs ?

Connect console to AP and post complete onboarding process logs from the time of booting to till the failing (in text)

I know you mentioned you check the compatibility matrix - for reference again to check :

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#mobility_express_solution

Re: Mobility express controller 1800 , 2702i not joining

Kevin100 — Mon, 27 Nov 2023 03:55:42 GMT

Hai

Mobility Express version is 8.10.162.0, running on 1832 i- i -k9

2702 is e-k9 will this affect , also ap3g2-k9w8-tar.153-3.JK6.tar used for 2702-e-k9

I have attached all logs and during error, its getting registred ,but disconnect, it appears on web page.

Time i manuely corrected on mobility controller. can you please check the code and version is recomended .Licence is free for mobility express right

Re: Mobility express controller 1800 , 2702i not joining

Mark Elsen — Mon, 27 Nov 2023 07:52:51 GMT

- You have no logs , attached ,

Re: Mobility express controller 1800 , 2702i not joining

Rich R — Mon, 27 Nov 2023 16:28:36 GMT

Marce I suspect whatever was attached was removed by moderators possibly due to SPAM links. (edited on ‎26-11-2023 10:47 PM by shule )
@Kevin100 Please attach logs in a text file (.txt) without any third party site links or advertising - purely AP logs?

Can you provide the EXACT models of both of the APs?
E and I can refer to internal and external antenna versions but they can also refer to different regulatory domains so we need to see the exact complete model number of each AP.