topic Smartnet for eol device in Wireless

Smartnet for eol device

hs08 — Tue, 12 Dec 2023 12:09:42 GMT

Hello,

I have WLC 2504 version which already eol. Anyone know if we still can purchase smartnet for getting support from cisco support such as software download, open case and RMA?

Re: Smartnet for eol device

Kasun Bandara — Tue, 12 Dec 2023 12:14:50 GMT

@hs08 unfortunately, you cannot renew/purchase/RMA/Open support case cisco support for this device anymore. After pass End of life date, you cannot purchase/renew services for those cisco devices.

https://www.cisco.com/c/en/us/products/collateral/wireless/2504-wireless-controller/eos-eol-notice-c51-740645.html

Re: Smartnet for eol device

balaji.bandi — Tue, 12 Dec 2023 12:19:42 GMT

No once the cisco not supported, Cisco directly not going to support to replace using RMA

But some partners does this on their own replacement, best is you can buy another WLC in used market and keep spare is easiest way.

If the Software fixes also end, then there is no released will be available for you to download.

may be plan for uplift to Cat 9800 WLC.

Re: Smartnet for eol device

Mark Elsen — Tue, 12 Dec 2023 13:02:33 GMT

- As already mentioned time to go for the 9800 based controller platforms ; you can already download the virtual 9800 platform for free , but you will need a DNA license for eachAP ,
For the hardware models ; ref https://www.cisco.com/c/en/us/products/collateral/wireless/catalyst-9800-series-wireless-controllers/nb-06-cat9800-ser-wirel-faq-ctp-en.html
>...

Table 1. Cisco Catalyst 9800 Series Wireless Controller appliances scale and performance

Product	Number of access points	Number of clients	Throughput
9800-L	250	5000	Up to 5 Gbps
9800-L with performance license	500	10,000	Up to 9 Gbps
9800-40	2000	32,000	Up to 40 Gbps
9800-80	6000	64,000	Up to 80 Gbps

Re: Smartnet for eol device

Leo Laohoo — Tue, 12 Dec 2023 22:27:43 GMT

@hs08 wrote:

I have WLC 2504 version which already eol. Anyone know if we still can purchase smartnet for getting support from cisco support such as software download, open case and RMA?

It depends on who is providing the SNT.

Cisco does not sell Service Contract to EoL products, however, some big "whales" can still get SNT (RMA and TAC support) through Channel Partners.