topic Re: Cisco 5508 WLC and 1602i AP compatibility in Wireless

Cisco 5508 WLC and 1602i AP compatibility

ChristopherCraddock66504 — Tue, 12 Dec 2023 18:16:51 GMT

I am attempting to register an AIR-CAP1602I-A-K9 with C1600 Software (AP1G2-K9W8-M), Version 15.3(3)JF14 to a 5508 WLC running 8.5.140.0. The AP is getting the option 43 of the WLC correctly and is seeing it. However, when it attempt to register I get the following error and the AP gets stuck in a boot loop:

"%SYS-5-RELOAD: Reload requested by CAPWAP CLIENT. Reload Reason: Required image in primary but not active."

Is there a compatibility issue with the AP firmware and the WLC firmware? Any help would be appreciated.

Thank you.

Re: Cisco 5508 WLC and 1602i AP compatibility

Mark Elsen — Tue, 12 Dec 2023 18:27:45 GMT

- Check compatibility here : https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Re: Cisco 5508 WLC and 1602i AP compatibility

Mark Elsen — Tue, 12 Dec 2023 18:34:14 GMT

- Adding , checkout this solution : https://community.cisco.com/t5/wireless/ap-s-not-joining-wlc-and-rebooting/m-p/3313303#M476

Re: Cisco 5508 WLC and 1602i AP compatibility

ChristopherCraddock66504 — Tue, 12 Dec 2023 18:44:59 GMT

Unfortunately that link only takes you to the 9800 controller.

Re: Cisco 5508 WLC and 1602i AP compatibility

Leo Laohoo — Tue, 12 Dec 2023 22:17:49 GMT

1600 is compatible with the 5502.

Factory reset the AP, attach a console cable and post the entire boot-up process.

Re: Cisco 5508 WLC and 1602i AP compatibility

Mark Elsen — Wed, 13 Dec 2023 07:40:56 GMT

>...Unfortunately that link only takes you to the 9800 controller.
- Not true , check carefully ,

Re: Cisco 5508 WLC and 1602i AP compatibility

Rich R — Wed, 13 Dec 2023 17:23:38 GMT

Not a compatibility issue but the software is out of date and affected by a number of bugs.
Read the field notices linked below - particularly FN63942 and FN72524 - then update the WLC to 8.5.182.11 (download link below) and then have another try at joining the AP.

It could still be affected by the WLC or AP cert expiry in which case you'll have to configure the WLC to ignore the expired certs as per FN63942:

Enter the config ap cert-expiry-ignore {mic|ssc} enable command.
If any of the APs that cannot join have not downloaded the fixed software:
1. Disable NTP.
2. Set the clock back to a time before the WLC certificate expired (might keep newer APs from joining).
3. Have all APs join the WLC, download new software, and rejoin.
4. Set the clock to the correct time and re-enable NTP.