Upgrading AIR-CAP2702I-E-K9 failes to predownload

FreddyJay — Wed, 27 Dec 2023 09:47:59 GMT

Hi!
I am currently in the process of upgrading my WLC (3504) along with all of the Access Points (AIR-AP1832I-E-K9, AIR-CAP2702I-E-K9, and AIR-CAP2602I-E-K9) to version 8.8.130.0 from the current version, 8.5.161.0.

While the pre-downloading procedure for the access points has been successfully completed for all devices, I've encountered an issue with the AIR-CAP2702I-E-K9 model. They are all failed to complete the pre-downloading process:

(Cisco Controller) >show ap image all

Total number of APs.............................. 45
Number of APs
Initiated....................................... 0
Downloading..................................... 0
Predownloading.................................. 3
Completed predownloading........................ 41
Not Supported................................... 0
Failed to Predownload........................... 1

Predownload Predownload Flexconnect
AP Name    Primary Image    Backup Image    Predownload Status    Predownload Version    Next Retry Time Retry Count Predownload
------------------ -------------- -------------- --------------- -------------- ---------------- ------------ --------------
AP02    8.5.161.0    0.0.0.0    Failed    8.8.130.0    08:59:11 7
AP31    8.5.161.0    8.8.130.0    Complete    8.8.130.0    NA NA

(Cisco Controller) >show boot
Primary Boot Image............................... 8.8.130.0 (default)
Backup Boot Image................................ 8.5.161.0 (active)

I would greatly appreciate your guidance on the necessary steps to resolve this matter. Your assistance in this regard would be immensely helpful.

Thank you for your attention and support.

Warm regards,
Fred J.

Re: Upgrading AIR-CAP2702I-E-K9 failes to predownload

Rich R — Thu, 04 Jan 2024 18:55:46 GMT

@Leo Laohoo has already highlighted the main issue.

I just want to add: why, oh why, would you ever consider upgrading to 8.8.130.0 which has been end of life for years?
https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217737-configure-enhanced-open-ssid-with-transi.html#toc-hId--970008306

You should be upgrading to 8.10.190.0 as per the TAC recommended link below.

topic Re: Upgrading AIR-CAP2702I-E-K9 failes to predownload in Wireless

Upgrading AIR-CAP2702I-E-K9 failes to predownload

Re: Upgrading AIR-CAP2702I-E-K9 failes to predownload

Re: Upgrading AIR-CAP2702I-E-K9 failes to predownload