topic users are getting disconnected continously cisco9800 controller in Wireless

users are getting disconnected continously cisco9800 controller

gavendra — Wed, 17 Jan 2024 10:00:08 GMT

we have an issue that users are getting disconnected again and again and ask for password every time they got disconnected

MHM Cisco World — Wed, 17 Jan 2024 10:22:46 GMT

if it disconnect? what you meaning ?
can you change the idle timeout to be 12 hours and check
MHM

gavendra — Wed, 17 Jan 2024 10:42:43 GMT

We have configured Idle time out as 3600sec and session timeout as 86400sec

balaji.bandi — Wed, 17 Jan 2024 10:45:27 GMT

You need to provide more information around the issue you reported :

what WLC ? what Code running ?

what AP models ?

how is your connection method ?

what devices disconnecting ? models?

check some troubleshoot tips start with :

MHM Cisco World — Wed, 17 Jan 2024 10:46:06 GMT

Friend 3600 is short make it more than session timeout

MHM

gavendra — Wed, 17 Jan 2024 11:02:43 GMT

Cisco 9800
c9115i AP model
Aps are connected in flex mode
Mostly mobile phones are getting disconnected(vivo,iphone,samsung,etc)

Mark Elsen — Wed, 17 Jan 2024 11:47:16 GMT

- Have a checkup of the 9800 controller configuration with the CLI command show tech wireless and feed the output into :
Wireless Config Analyzer

- Check controller software version , if go for 17.9.4a (if older version installed)

- Debug problematic clients according to instructions found in https://logadvisor.cisco.com/logadvisor/wireless/9800/9800ClientConnectivity
You can have client debugs (so called RadioActive Traces) analyzed with : Wireless Debug Analyzer

balaji.bandi — Wed, 17 Jan 2024 18:17:30 GMT

Mostly mobile phones are getting disconnected(vivo,iphone,samsung,etc)

then run some troubleshooting tips taking one MAC address and use analyzer as suggested to identify the issue or post here the Logs ?