topic Re: Wireless Connectivity Issues in Wireless

Wireless Connectivity Issues

tombstone1 — Tue, 27 Feb 2024 19:26:31 GMT

I have a wireless network using WLC 5508 with AP 1815I's. The problem I am having is one computer (HP Laptop, Windows 11) will not stay connected to a specific AP. It will connect loose all signal and then disconnect. This computer works fine on a hotspot and connected to any other AP in the network, so I have ruled out the NIC. This access point doesn't seem to be putting out enough power, or something is wrong with it. Other computers can connect, though they have less bars even though directly underneath the AP. Other computers however are connecting and able to access the internet through the AP. It looks like the AP is working fine, but I am not really sure. How can I tell?

Re: Wireless Connectivity Issues

MHM Cisco World — Tue, 27 Feb 2024 19:23:30 GMT

This PC is mac?

MHM

Re: Wireless Connectivity Issues

tombstone1 — Tue, 27 Feb 2024 19:24:23 GMT

No it is Windows HP Laptop.

Re: Wireless Connectivity Issues

Leo Laohoo — Tue, 27 Feb 2024 21:16:52 GMT

@tombstone1 wrote:
The problem I am having is one computer (HP Laptop, Windows 11)

This is only happening to ONE (1) computer?

Post the complete output to the following PC command:

netsh wlan show drivers

Re: Wireless Connectivity Issues

tombstone1 — Wed, 28 Feb 2024 16:54:10 GMT

As said previously I don't believe the computer is the issue. It works fine on any other AP we have. I believe it to be the AP itself as other computers are having issues as well, but just not as prominent as this one. Other computers are experiencing low connectivity, even when under the AP. That said here is what you asked for:

Interface name: Wi-Fi

Driver : Intel(R) Wi-Fi 6 AX201 160MHz

Vendor : Intel Corporation

Provider : Intel

Date : 11/29/2023

Version : 23.20.0.4

INF file : oem320.inf

Type : Native Wi-Fi Driver

Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax

FIPS 140-2 mode supported : Yes

802.11w Management Frame Protection supported : Yes

Hosted network supported : No

Authentication and cipher supported in infrastructure mode:

Open None

Open WEP-40bit

Open WEP-104bit

Open WEP

WPA-Enterprise TKIP

WPA-Enterprise CCMP

WPA-Personal TKIP

WPA-Personal CCMP

WPA2-Enterprise TKIP

WPA2-Enterprise CCMP

WPA2-Personal TKIP

WPA2-Personal CCMP

Open Vendor defined

WPA3-Personal CCMP

Vendor defined Vendor defined

WPA3-Enterprise 192 Bits GCMP-256

OWE CCMP

Number of supported bands : 2

2.4 GHz [ 0 MHz - 0 MHz]

5 GHz [ 0 MHz - 0 MHz]

IHV service present : Yes

IHV adapter OUI : [00 00 00], type: [00]

IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter10.dll

IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}

IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Re: Wireless Connectivity Issues

Leo Laohoo — Wed, 28 Feb 2024 21:59:43 GMT

What firmware is the WLC on?

Re: Wireless Connectivity Issues

tombstone1 — Thu, 29 Feb 2024 13:14:15 GMT

It is on image 8.3.150.0, unfortunately I can't go higher then this though, as we have some older access points we haven't switched out yet that are unsupported at a higher firmware.

Re: Wireless Connectivity Issues

JPavonM — Thu, 29 Feb 2024 15:23:05 GMT

I would recommend you to open a new thread in Intel communities where Intel engineer will be more than open to help you.

https://community.intel.com/t5/Wireless/bd-p/wireless

Re: Wireless Connectivity Issues

tombstone1 — Thu, 29 Feb 2024 17:38:17 GMT

Again, there is nothing wrong with the wireless on the computer. I have already talked with Intel Support and gone through all that. All I want to know is how can I check the specific AP to see if it is failing?

Re: Wireless Connectivity Issues

Leo Laohoo — Thu, 29 Feb 2024 21:39:01 GMT

If this behaviour is only happening to one specific AP, factory reset the AP and see if this makes any improvements.

If there are no improvements, do not waste any time and immediately RMA the AP (before End of Support date).