topic Re: 9800 client onboarding every second in Wireless

9800 client onboarding every second

Chris40 — Mon, 04 Mar 2024 16:57:50 GMT

Wireless controller 9800 - 17.3.6

I'm having some intermittent issues with a few clients that appear to randomly drop connection. After running extended ping test im seeing 6% packet loss to its server over our wireless network. When checking DNAC logs nothing stands out as an issue except I see these client are onboarding less then every second. There are no other devices on the wireless that are behaving in the same way. Any ideas on what could be going on, can provide more details if needed.

Re: 9800 client onboarding every second

Mark Elsen — Mon, 04 Mar 2024 17:48:50 GMT

- Debug the particular clients according to : https://logadvisor.cisco.com/logadvisor/wireless/9800/9800ClientConnectivity
You can have client debugs (so called RadioActive Traces) analyzed with : Wireless Debug Analyzer

Important : have a checkup of the 9800 controller configuration using the CLI command show tech wireless and feed the output into :
Wireless Config Analyzer

- Follow up on overall client behavior using : https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217738-monitor-catalyst-9800-kpis-key-performa.html#anc5

- Consider upgrading to latest advisory release : 17.9.4a + latest APSP

Re: 9800 client onboarding every second

Leo Laohoo — Mon, 04 Mar 2024 21:57:57 GMT

Post the complete output to the command "sh platform resources".

Re: 9800 client onboarding every second

Rich R — Tue, 05 Mar 2024 15:46:22 GMT

And to add to that: make sure client OS and WiFi drivers are fully up to date. For Intel refer to:
https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html