topic Re: Cisco access point support in Wireless

Cisco access point support

akhil-vattakkovval — Thu, 13 Jun 2024 08:15:47 GMT

Im using cisco aironet 2800 access point, but nowadays its frequently restarting. Suddenly blue light become green steady light and its starting blinking, then all indications are complete blank then again green comes and turn to blue and started working normally. 1-2 minutes wifi outage happening. How to solve the issue?

Re: Cisco access point support

Leo Laohoo — Thu, 13 Jun 2024 11:37:47 GMT

Sounds like the AP has crashed.

Re: Cisco access point support

akhil-vattakkovval — Thu, 13 Jun 2024 11:50:40 GMT

Any solution for this error, instead of replacment of the device.

Re: Cisco access point support

Leo Laohoo — Thu, 13 Jun 2024 11:54:15 GMT

@akhil-vattakkovval wrote:

Any solution for this error, instead of replacment of the device.

Post the complete output to the command "sh version".

Re: Cisco access point support

Mark Elsen — Thu, 13 Jun 2024 12:03:58 GMT

- Check if the network connection of the AP is stable: look at speed and
duplex status. Also look at the interface counters of the switchport where
the AP is connected to.

M.

Re: Cisco access point support

jagan.chowdam — Thu, 13 Jun 2024 17:23:03 GMT

Check AP uptime on the Controller.
Check Switch interface statistics for any errors.
Check WLC logs to see if anything reported from the AP

It does look like AP Radio crash (may be a software bug). What is the WLC model and the code it's running on?

Jagan Chowdam

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Re: Cisco access point support

Rich R — Mon, 17 Jun 2024 00:50:17 GMT

Check the AP logs to confirm the reason for the crash. If it was an AP crash you should find the crash file on the WLC. If it was radio crash the logs will be on the AP.

For software/firmware bugs your first action should be to upgrade to latest TAC recommended release (link below).