topic Re: isr-ap1100ac password reset (embedded Wireless AP) in Wireless

isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Mon, 29 Jul 2024 06:59:22 GMT

Hello, I have an ISR-1100-4PWE with the embedded AP - isr-ap1100ac.

I need to reset the AP's password (I can access the router itself fine). I have tried the command -

hw-module subslot 0/2 error-recovery password_reset

but this doesn't seem to do anything. Or maybe I am using the wrong 'default user/pw' (Cisco/Cisco?)

Please can someone assist! Thanks...

Re: isr-ap1100ac password reset (embedded Wireless AP)

balaji.bandi — Mon, 29 Jul 2024 07:06:23 GMT

After reset have you tried :

hw-module subslot x/x reload force

https://www.cisco.com/c/en/us/td/docs/routers/access/1100/software/configuration/xe-16-7/cisco_1100_series_swcfg_xe_16_7_x/cisco_1100_series_swcfg_chapter_01010.html

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Mon, 29 Jul 2024 07:09:47 GMT

Yes, doesn't seem to help.

But I am not sure of the 'default credentials'. Can you confirm what they are please?

Re: isr-ap1100ac password reset (embedded Wireless AP)

balaji.bandi — Mon, 29 Jul 2024 07:22:46 GMT

doesn't seem to help.

The document does not help or the process not worked ? when you reset it go in maintenance mode, so you need to reload force to be operational. When you reloaded - check the console Logs and post here.

when you intiate the command router produce enough logs on the console - have a look and some direction or anything obnormal or failing ?

as per the above document :

default login credentials are Username:Cisco and Password:Cisco

Note : if the router not a major part of the network i will reload whole router, also provide what version of code running on the Router ?

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Mon, 29 Jul 2024 07:25:16 GMT

Hello, thanks for info. The process didn't seem to work.

I will study the document at length and get back to you later. Thanks for confirming I am using the default credentials. Much appreciated. Router is running c1100-universalk9.17.10.01a.SPA but I don't know what the AP is running...

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Mon, 29 Jul 2024 09:24:11 GMT

a) Maybe the problem is that I haven't set an IP address on the AP interface?

b) I thought if you reloaded the router software, it didn't affect the embedded AP?

Re: isr-ap1100ac password reset (embedded Wireless AP)

balaji.bandi — Mon, 29 Jul 2024 09:34:54 GMT

Connect console and check

Reloading Router it will reboot whole router, so AP module will also reboot.

Re: isr-ap1100ac password reset (embedded Wireless AP)

Rich R — Mon, 29 Jul 2024 14:05:47 GMT

1. Open a console connection to the AP.
2. While keeping the console connection open (with logging) issue the password reset then reload commands for the AP on the router

hw-module subslot 0/2 error-recovery password_reset
hw-module subslot 0/2 reload force

3. Once the AP has finished reloading try to login on the console. Save the complete log to a text file and attach here for us to view.

Note that IOS 17.10.1 is a limited support release - meaning it will never get any bug fixes. You should upgrade to an extended support release like https://software.cisco.com/download/home/286315006/type/282046477/release/Dublin-17.12.3a

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Mon, 29 Jul 2024 14:22:40 GMT

Many thanks for all the info. I'll give that a go.

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Tue, 30 Jul 2024 08:45:25 GMT

OK, thanks everyone. I can access the AP via the console with the default Cisco/Cisco credentials.

However, access via the WebGUI doesn't properly work

Also, the AP is a real pig to configure, but I expect I'll get there in the end...

Re: isr-ap1100ac password reset (embedded Wireless AP)

Rich R — Tue, 30 Jul 2024 11:37:23 GMT

> However, access via the WebGUI doesn't properly work
Can you be more specific?

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Tue, 30 Jul 2024 11:58:21 GMT

I'll need to post a screen-shot. Later.

Re: isr-ap1100ac password reset (embedded Wireless AP)

00u1ab28axbOOzhqE5d7 — Tue, 30 Jul 2024 18:05:37 GMT

hw-module subslot 0/2 error-recovery password_reset reset the AP but the AP boots to the a WLC login. Is there a command that will reset both so you don't have to login with the recover-config user and have to wait for it to boot again?

Re: isr-ap1100ac password reset (embedded Wireless AP)

Rich R — Tue, 30 Jul 2024 20:50:39 GMT

No they're different operating systems and that's the way they work.

Make a note of the username and password you choose so that you don't have to do password recovery again.

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Wed, 31 Jul 2024 06:25:23 GMT

Hi, I think access via the WebGUI is premature.

Here is part of the boot-up messages - the module keeps on saying 'waiting for preferred uplink IP connection'. Can you advise please?

e: [*07/29/2024 23:01:52.9399] click-config/io-real.click:141: While initializing 'tohost_wired0 :: ToHost': [*07/29/2024 23:01:52.9399] warning: device 'wired0' is down [*07/29/2024 23:01:53.3999] wmi_dbg_cfg_send: mod[0]00000000 dbgcfg40000000 cfgvalid[0] 00000000 cfgvalid[1] 00000000 [*07/29/2024 23:01:53.3999] wmi_dbg_cfg_send: mod[0]00000000 dbgcfg40000000 cfgvalid[0] 00000000 cfgvalid[1] 00000000 [*07/29/2024 23:01:53.5299] pid 5082's current affinity mask: f [*07/29/2024 23:01:53.5299] pid 5082's new affinity mask: e [*07/29/2024 23:01:53.5799] time="2024-07-29T23:01:53Z" level=info msg="[IAPP] SendGrpcDataToWLC called" [*07/29/2024 23:01:53.6699] device aptrace0 entered promiscuous mode [*07/29/2024 23:01:53.7499] device to_container entered promiscuous mode [*07/29/2024 23:01:54.2099] Password for 'Cisco' changed [*07/29/2024 23:01:54.2699] chatter: tohost_srcr6 :: ToHost: device 'srcr6' went down [*07/29/2024 23:01:54.3399] chatter: tohost_srcr6 :: ToHost: device 'srcr6' came up [*07/29/2024 23:01:54.3399] ip6_port srcr6, ip6local fe80::a293:51ff:fed6:9d68, ip6 ::, plen 0, gw6 ::, gw6_mac 00:00:00:00:00:00, mtu 1500, vid 0, mode6 2(slaac) [*07/29/2024 23:01:55.0299] DOT11_TXP[1]:Domain configured: 12 class:E [*07/29/2024 23:01:55.6699] DOT11_TXP[0]:Domain configured: 1 class:E [*07/29/2024 23:01:56.0399] DOT11_DRV[1]: Init Radio1 [*07/29/2024 23:01:56.0799] DOT11_DRV[1]: Stop Radio1 [*07/29/2024 23:01:56.0899] DOT11_DRV[1]: set_channel Channel set to 36 [*07/29/2024 23:01:56.1099] DOT11_DRV[0]: Init Radio0 [*07/29/2024 23:01:56.1499] DOT11_DRV[0]: Stop Radio0 [*07/29/2024 23:01:56.1599] DOT11_DRV[0]: set_channel Channel set to 6 [*07/29/2024 23:01:56.1599] CRIT-MeshControl: [*07/29/2024 23:01:56.1599] Mesh Control: skipped adding wired1 backhaul [*07/29/2024 23:01:56.3199] DOT11_CFG[0] Radio Mode is changed from Local to FlexConnect [*07/29/2024 23:01:56.3199] DOT11_CFG[0]: Starting radio 0 [*07/29/2024 23:01:56.3199] DOT11_DRV[0]: Start Radio0 [*07/29/2024 23:01:56.3199] DOT11_CFG[1] Radio Mode is changed from Local to FlexConnect [*07/29/2024 23:01:56.3299] DOT11_CFG[1]: Starting radio 1 [*07/29/2024 23:01:56.3299] DOT11_DRV[1]: Start Radio1 [*07/29/2024 23:01:56.3399] DOT11_DRV[0]: Stop Radio0 [*07/29/2024 23:01:56.5399] DOT11_DRV[0]: set_channel Channel set to 1 [*07/29/2024 23:01:56.5599] DOT11_DRV[0]: Start Radio0 [*07/29/2024 23:01:56.5599] DOT11_DRV[0]: Channel set to 1, width 20 [*07/29/2024 23:01:56.5599] DOT11_DRV[0]: Stop Radio0 [*07/29/2024 23:01:56.7799] DOT11_DRV[0]: Channel set to 1, width 20 [*07/29/2024 23:01:56.7799] DOT11_DRV[1]: Stop Radio1 [*07/29/2024 23:01:56.7999] DOT11_DRV[1]: set_channel Channel set to 36 [*07/29/2024 23:01:56.7999] DOT11_DRV[1]: Start Radio1 [*07/29/2024 23:01:56.7999] DOT11_DRV[1]: Stop Radio1 [*07/29/2024 23:01:57.0399] DOT11_DRV[1]: Start Radio1 [*07/29/2024 23:01:57.0399] DOT11_DRV[1]: Channel set to 36, width 20 [*07/29/2024 23:01:57.0499] DOT11_DRV[1]: Stop Radio1 [*07/29/2024 23:01:57.0599] DOT11_DRV[1]: Channel set to 36, width 20 [*07/29/2024 23:01:57.0599] Failed to load flex AP config from file. Default config will be used. [*07/29/2024 23:01:57.1099] Socket Valid Element wcp/wcp_db Handler set_vlan_name_map Data Length 10 [*07/29/2024 23:02:01.1599] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:06.1799] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:11.1999] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:16.2199] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:21.2399] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:26.2599] Waiting for preferred uplink IP configuration Username: [*07/29/2024 23:02:31.2799] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:36.2899] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:41.3099] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:46.3299] Waiting for preferred uplink IP configuration [*07/29/2024 23:02:47.3499] Resetting wired0 and restart DHCP client [*07/29/2024 23:02:53.3799] Waiting for preferred uplink IP configuration

Both radios start, but are then stopped?

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Wed, 31 Jul 2024 06:36:31 GMT

Hi, maybe it's premature to try and login via the Web GUI. Currently the module is saying 'waiting for preferred uplink IP address' and repeating that message every 30 or so seconds.

Please advise!

Re: isr-ap1100ac password reset (embedded Wireless AP)

balaji.bandi — Thu, 01 Aug 2024 13:28:56 GMT

try upgade to any latest version and test it.

Re: isr-ap1100ac password reset (embedded Wireless AP)

Rich R — Fri, 02 Aug 2024 15:50:32 GMT

The AP and Mobility Express (if enabled) both require an IP address to be able to work (they operate like 2 separate virtual machines on the AP). That means you either need to have a DHCP server configured to provide the IP addresses or you need to statically configure them manually yourself via console.

Re: isr-ap1100ac password reset (embedded Wireless AP)

radiomean1 — Fri, 02 Aug 2024 16:10:41 GMT

Hello, I discovered that for myself, thanks... Using the 'day 0' configuration I initially incorrectly setup a static IP and the AP would not route to the internet, so I reset the AP and configured DHCP correctly, and I am now posting this whilst connected to the AP and internet via the router. I've set the AP to a static DHCP IP as well, so I know the IP and can login to the AP web configuration without having to guess the IP.

I think it is now setup correctly. Thanks for your assistance...