topic Re: SSID stopped broadcasting in Wireless

SSID stopped broadcasting

Mash.zafar.1 — Mon, 06 Nov 2023 10:49:35 GMT

Hi All,

Can any one guide me what i am doing wrong here. I am trying to enable web auth on my one SSID and followed all the steps carefully to enable it correctly. But as i enable the option of web auth in layer 3 option in WLC i noticed that AP stopped to broadcast my that SSID on which i enabled Web auth. Please guide me further to make it right.

Regards,

Mash.Zafar

Re: SSID stopped broadcasting

Ambuj M — Mon, 06 Nov 2023 10:53:30 GMT

whats the controller model/version, paste the running config of current non working configuration.

Re: SSID stopped broadcasting

Mash.zafar.1 — Mon, 06 Nov 2023 11:12:56 GMT

Hi ammahend,

Controller model is 9800 and version is 17.9 and i have also attached the config file.

Regards,

Mash.Zafar

Re: SSID stopped broadcasting

Mark Elsen — Mon, 06 Nov 2023 11:38:19 GMT

- Have a checkup of the 9800 controller configuration with the CLI command show tech wireless ; feed the output into
Wireless Config Analyzer

Re: SSID stopped broadcasting

JPavonM — Mon, 06 Nov 2023 11:46:20 GMT

First of all do not use default configs, on this case for aaa methods.
Second, do not use 1.1.1. as virtual IP as this is assigned to cloudflare and use TEST subnets covered on RFC5735 (https://www.rfc-editor.org/rfc/rfc5735)

Re: SSID stopped broadcasting

Mash.zafar.1 — Tue, 07 Nov 2023 05:49:25 GMT

Hi Pavon,

I have also tried doing it by making new profiles but still it showing same behavior. I can't understand just enabling web auth feature from WLC to specfic SSID stops it broadcasting when i turned it off it again starts to broadcast.

Regards,

Mash.Zafar

Re: SSID stopped broadcasting

Mash.zafar.1 — Tue, 07 Nov 2023 05:51:02 GMT

Hi marce,

What should i check in controller configuration it is new controller i am deploying it first time.

Regards,

Mash.Zafar

Re: SSID stopped broadcasting

MHM Cisco World — Tue, 07 Nov 2023 06:09:41 GMT

you want WebAuth local or external ?

Thanks A Lot
MHM

Re: SSID stopped broadcasting

Mash.zafar.1 — Tue, 07 Nov 2023 06:16:12 GMT

Hi MHM,

Yes Web Auth local by making guest users on WLC.

Regards,

Mashaheer Zafar

Re: SSID stopped broadcasting

MHM Cisco World — Tue, 07 Nov 2023 06:21:24 GMT

Which guide you follow can ypu share link.

Thanks A Lot
MHM

Re: SSID stopped broadcasting

Mash.zafar.1 — Tue, 07 Nov 2023 06:23:29 GMT

Hi MHM,

I followed the instruction video.

Regards,

Mash. Zafar

Re: SSID stopped broadcasting

MHM Cisco World — Tue, 07 Nov 2023 08:38:31 GMT

I want to check video to see missing steps

Thanks A Lot
MHM

Re: SSID stopped broadcasting

Mash.zafar.1 — Tue, 07 Nov 2023 11:56:43 GMT

Hi MHM,

Language in not in english but you can go through the steps he follows in the whole video.

https://www.youtube.com/watch?v=I5oVMC_3LUY

https://www.youtube.com/watch?v=Ipjbn3gPGWs

Regards,

Mash.Zafar

Re: SSID stopped broadcasting

Rich R — Tue, 07 Nov 2023 18:16:39 GMT

Make sure your IOS is up to date as per TAC recommended below. Currently that is 17.9.4 + SMUs + APSPs.

Make sure you have been through the documentation:
https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/config-guide/web-authentication/b-configuring-web-based-authentication-on-cisco-catalyst-9800-series-controllers/m-what-is-web-based-authentication.html
https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-9/config-guide/b_wl_17_9_cg/m_vewlc_sec_webauth_cg.html

And check the Best Practice guide - link below.

And use the Config Analyzer to check your config - link below.

Re: SSID stopped broadcasting

prsisco — Mon, 18 Dec 2023 10:11:54 GMT

Hi Mash.zafar.1,

Were you able to resolve this? We're facing the same issue.

Regards,

Paul.

Re: SSID stopped broadcasting

Giorgos_Mama — Tue, 30 Jul 2024 08:18:22 GMT

Hi Pavon,

Please note that the clients to authenticate using the wlc guest portal need to authenticate centrally.
So go to policy and enable Central authentication. See the screenshot below

Re: SSID stopped broadcasting

DDMSupport — Tue, 20 Jan 2026 20:24:20 GMT

bonjour,j'ai le méme soucis moi aussi maintenant et pour cela jai accédé à ce site,est ce que tu as trouvé la solution?

Re: SSID stopped broadcasting

Rich R — Tue, 20 Jan 2026 21:37:37 GMT

@DDMSupport please start a new thread explaining exactly what your problem is in detail including:
- WLC model?
- Software version?
- AP model?
- WLAN and profile policy config?
- AP in Local Mode or Flexconnect mode?
- What troubleshooting and debugging has been done?

Take note of TAC recommended code versions (link below)
Check your WLC config using the Config Analyzer (link below)