WLC 2504 - No Primary, No Backup image. Please help.

knstemp1 — Fri, 08 Mar 2019 14:47:10 GMT

Hello I am a complete Cisco novice I apologize ahead of time for my ignorance.

We received a WLC 2504 and a 2702i as a demo unit to see if it was appropriate for one of our projects and tried to get the AP (Lightweight CAP type) to join the controller.

1. Configured WLC with various basic settings via CLI

2. Entered the AP's CLI and placed it on the same network as the WLC and the AP found the WLC, WLC sent a bunch of configuration etc. to AP (including updating date and time)

3. From console messages I see AP try to join WLC but ultimately WLC refuses with an issue being "Invalid License in Configuration Request"

4. WLC shows it has 25 licenses with 0 used.

5. Tried to find a reason why, but ultimately could not, saw others with similar issue sometimes had AP firmware vs. WLC firmware version issues.

I provided this information to someone else and left them with trying to setup the connection. Next thing I know, the person has cleared both the Primary and backup images to try and do the upgrade (reading up after this problem has occurred I see that you can upgrade WLC firmware via the GUI or CLI without having to erase anything.

Now, this controller can boot up to the bootloader (see output below) but can get no further. Reading other posts I see that what I need is a RTOS and perhaps an FP file, but this seems only available via TAC. Problem is that this is a demo unit and I have no account etc. yet. I understand that deleting the flash memory is an extremely stupid thing to do, but that is done already. I'm just trying to get what seems like a perfectly good unit back up and running so I can return a functioning unit as opposed to being forced to buy it because it is not in the original state.

Any help anyone can provide is much appreciated. Thank you.

knstemp1@live.ca

From WLC Console upon power up:

<BEGIN>

WLCNG Boot Loader Version 1.0.20 (Built on Jan 9 2014 at 19:02:44 by cisco)
Board Revision 0.0 (SN: XXXXXXXXXXX, Type: AIR-CT2504-K9) (P)

Verifying boot loader integrity... OK.

OCTEON CN5230C-SCP pass 2.0, Core clock: 750 MHz, DDR clock: 330 MHz (660 Mhz data rate)
CPU Cores: 4
DRAM: 1024 MB
Flash: 32 MB
Clearing DRAM........ done
Network: octeth0', octeth1, octeth2, octeth3
' - Active interface
E - Environment MAC address override
CF Bus 0 (IDE): OK
IDE device 0:
- Model: 1GB CompactFlash Card Firm: CF B61FK Ser#: C191100040A10q5FFFS6
- Type: Hard Disk
- Capacity: 977.4 MB = 0.9 GB (2001888 x 512)

Press <ESC> now to access the Boot Menu...

Loading primary image (Image not found)

** Unable to read "linux.pri.img" from ide 0:2 **
** Launch failure **

Loading backup image (Image not found)

** Unable to read "linux.bak.img" from ide 0:2 **
** Launch failure **

============================================================
Boot Loader Menu
============================================================

1. Run primary image (Image not found) - Active
2. Run backup image (Image not found)
3. Change active boot image
4. Clear configuration
5. Format FLASH Drive
6. Manually update images

------------------------------------------------------------
Enter selection:

<END>

Contact Cisco TAC and get the

Leo Laohoo — Wed, 27 Jul 2016 05:38:35 GMT

Contact Cisco TAC and get the WLC RMA-ed.

I tried but could not.

knstemp1 — Fri, 05 Aug 2016 03:42:58 GMT

I tried but could not.

The unit is a demo unit and has no contract as far as I know.

I attempted to contact TAC but was told need Service Contract etc.

Told them I don't have, was willing to purchase.

Was told I must contact the correct original vendor to purchase a contract.

Just want to get to the RTOS file, load it via option 6 and be done.

Re: WLC 2504 - No Primary, No Backup image. Please help.

Mgjuhler — Thu, 19 Sep 2024 14:30:44 GMT

Any luck getting to a solution?

Re: WLC 2504 - No Primary, No Backup image. Please help.

Simon Blomqvist — Thu, 19 Sep 2024 15:32:30 GMT

Another solution could be to throw up a VM with a 9800-CL with 17.9.5 or 17.12.3 code which supports 2702i.

topic I tried but could not. in Wireless

WLC 2504 - No Primary, No Backup image. Please help.

Contact Cisco TAC and get the

I tried but could not.

Re: WLC 2504 - No Primary, No Backup image. Please help.

Re: WLC 2504 - No Primary, No Backup image. Please help.