topic Re: Catalyst 3650 in Wireless

Catalyst 3650

kbkbarasa — Fri, 25 Oct 2024 14:04:05 GMT

catalyst 3650 board authentication failed. Someone to help please

Re: Catalyst 3650

Flavio Miranda — Fri, 25 Oct 2024 14:16:07 GMT

@kbkbarasa

Dont be shy, spread the word. You are not going to get help with so little information. Tell us what is going on?

Re: Catalyst 3650

Dustin Anderson — Fri, 25 Oct 2024 14:26:14 GMT

Assuming you are getting an error on boot that the hardware is not authentic, it's probably going to be some failure and need to do an RMA if you have support. As it is EoL I don't know if the lifetime RMA is still active.

Re: Catalyst 3650

kbkbarasa — Fri, 25 Oct 2024 14:30:45 GMT

Getting an error board authentication failed when booting. Catalyst 3650.

Re: Catalyst 3650

Mark Elsen — Fri, 25 Oct 2024 14:35:21 GMT

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc72748

Re: Catalyst 3650

kbkbarasa — Fri, 25 Oct 2024 15:32:45 GMT

How do I check if RMA is still active?

Re: Catalyst 3650

kbkbarasa — Fri, 25 Oct 2024 17:19:45 GMT

Thank you. Let me check sir.

Re: Catalyst 3650

Dustin Anderson — Fri, 25 Oct 2024 17:40:27 GMT

if it isn't the version but Marce posted, then what I do is call in to the tac number and have them enter an RMA service ticket if the serial allows it. If you have service on the switch you basically just open a TAC case.

Re: Catalyst 3650

Rich R — Fri, 01 Nov 2024 14:12:58 GMT

Enter the serial number at https://cway.cisco.com/sncheck/ to see what cover applies.

Check the product data sheet.

If you want any more help here you should provide the complete model number (PID) of the switch and the IOS software version which it is running.

Re: Catalyst 3650

Leo Laohoo — Fri, 01 Nov 2024 14:52:17 GMT

This is a very well-known issue affecting 2960X/XR, 3650, 3850, 6840 switches.

There is no recourse other than to RMA the appliance.

3650 can still be RMA-ed under Enhanced Limited Lifetime Hardware Warranty.