topic Re: No licenses in use - Cisco C9800 WLC controller in Wireless

No licenses in use - Cisco C9800 WLC controller

wilson-leong — Sun, 15 Dec 2024 06:40:05 GMT

Hi,

I would like to seek from anyone advise about the licensing in Cisco C9800 WLC controller how's it work actually?

As I have found that the license not activated in my current Cisco C9800 WLC controller past two days ago, this incident happened when the power maintenance has been done in my office building past two days ago and the controller was powered off about few hours during the power maintenance down time.

Then, the controller is power on back after the maintenance was done and noticed that the licensing not showing anymore and indicate the license not in use as shown below.

Could I know whether is it need to take some time for the controller to connect to Cisco Smart Licensing Portal to activate back the license? if yes, how long the duration will be taken? As it seems more than 2 days then the controller is power on and up currently but the license still haven't activated yet.

Appreciate if anyone can advise for this case.

Thanks.

Regards
Wilson Leong

Re: No licenses in use - Cisco C9800 WLC controller

Kasun Bandara — Sun, 15 Dec 2024 06:52:47 GMT

@wilson-leong hi, seems like you are hitting bug. what is the firmware version in WLC? if its latest recommend version, i suggest you two options.

1. try to reregister device with smart license (assume your wlc using smart license)

2. open TAC support case if non of above workaround works.

Re: No licenses in use - Cisco C9800 WLC controller

Mark Elsen — Sun, 15 Dec 2024 06:57:08 GMT

- Checkout : https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217348-configure-troubleshoot-catalyst-9800-w.html

The following commands can also help for troubleshooting :
show license air entities summary
show license status
show license summary
show license tech support
show tech-support license

Re: No licenses in use - Cisco C9800 WLC controller

wilson-leong — Wed, 18 Dec 2024 08:32:57 GMT

Hi Kasun Bandara and Marce,

Thanks for your kind feedback and advise.

Anyway, for your info this issue has been resolved. As I have noticed that due to the one of the switch was having issue that caused the controller that connected to the switch don't have the internet access to re-activate the license.

After rebooted the switch, the internet connection was resume back and the license was reflected and updated currently as well.

Anyway, thanks for both of your kind feedback.