topic Re: laptop sticky behaviour in Wireless

laptop sticky behaviour

Anjana A — Wed, 05 Mar 2025 11:35:27 GMT

Hello team,

The laptop is on the latest driver 23.60 or 23.90 but always shows the sticky behaviour always connects to 2.4ghz over 5Ghz and the laptop os is windows 10/11.

What would be reason for the sticky behaviour.

Anjana

Re: laptop sticky behaviour

Leo Laohoo — Wed, 05 Mar 2025 11:40:11 GMT

Look at the wireless NIC setting and see if Preferred Band is set to 5.0 Ghz.

Re: laptop sticky behaviour

Anjana A — Wed, 05 Mar 2025 11:48:53 GMT

yeah selected.@leo

Re: laptop sticky behaviour

Rich R — Tue, 18 Mar 2025 13:36:25 GMT

No mention of WLC model, AP model and code version?

Make sure 5GHz is actually working. Depending on AP model and code version there are a number of possible bugs - in particular https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwn27877

Re: laptop sticky behaviour

Anjana A — Tue, 25 Mar 2025 06:21:59 GMT

9800-l>>wlc model 17.12.4

AP-3800i

APmode:flex mode

Anjana

Re: laptop sticky behaviour

Rich R — Tue, 25 Mar 2025 12:50:26 GMT

Did you confirm that the 5GHz is actually working on that AP?
Can other clients connect to it?
Does it recover if you reload the AP?